Job Title - Well Home Advisor Salary - £39,027 - £44,463 per annum (pro rata if part-time) Grade - E Contract Type - 12 months Fixed Term Working Hours - 37 hours per week Job Responsibilities General Duties - Work with colleagues to achieve service plan objectives and targets. - Comply with data protection legislation and the Council's Information Security Policy. - Work flexibly in terms of hours and location, including remote and home working, subject to service needs. - Participate in performance development, appraisals, one-to-ones and mandatory training. - Promote and comply with the Council's Diversity, Equality and Equal Opportunities policies. - Ensure compliance with Health and Safety legislation and safe working practices. - Demonstrate awareness of Section 17 of the Crime and Disorder Act 1998. - Undertake other reasonable duties consistent with the grade and nature of the role. Resident Support and Coaching - Conduct interviews and develop 1:1 support plans to promote skills, behaviour change and progression towards employment. - Provide life and employment coaching. - Support guests to maintain tenancies and access welfare benefits, health referrals, training and employment. - Encourage community integration through volunteering and social activities. - Facilitate attendance at interviews or training, including travel and clothing allowance applications. - Recognise and encourage positive progress. Refugee and Resettlement Support - Support Afghan families and individuals under the Afghan Relocation Programmes with benefits, ESOL, education, grants, training and employment. - Support Ukrainian guests and sponsors under the Homes for Ukraine Scheme with resettlement, housing, benefits, ESOL, education and employment advice. Housing, Health and Enforcement - Conduct home visits and housing condition assessments for private rented and owner-occupier properties. - Investigate housing complaints in the private rented sector. - Identify imminent health and safety risks and refer cases for statutory housing enforcement where required. - Provide advice to improve housing conditions, health and wellbeing and make referrals to relevant agencies, including NHS services, social care and partner teams. Partnership, Promotion and Administration - Promote Well Homes, Private Housing Services and the wider team. - Maintain accurate manual and electronic records. - Manage caseloads to meet performance targets and complete required administration. - Produce monthly activity and evaluation reports. - Liaise with external agencies and represent the Council at relevant meetings. - Develop effective working relationships and referral pathways with partners and voluntary organisations. - Undertake promotional activities with key stakeholders and community groups. Essential Requirements - Full UK driving licence and access to a vehicle DBS Requirement - Basic DBS Check Benefits of Working with Us At Thurrock Council, we value our employees and offer a comprehensive benefits package, including: - Generous annual leave entitlement - Local Government Pension Scheme - Flexible and hybrid working opportunities (where applicable) - Ongoing training and professional development - Employee assistance programme and wellbeing support - Staff discounts and local offers - A supportive and inclusive working environment Important Dates Closing Date (Internal & External): 18/05/2026 Interview Date: TBC Additional Information If you have any questions about the role or interview process, please contact: Ahmed Dulal Housing Enforcement Manager To view the Job Profile and Person Specification, please follow the link below: Well_Homes_Advisor_ JD_ May_ 2026.pdf Proud member of the Disability Confident employer scheme Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .