Job Title: Senior Homeless Project Worker Location: Office-based role in Oxford (OX4) Salary: £26,965.00 - £32,642.00 per annum Working Hours: 36 hours per week Shift Patterns: Week 1: Mon 08:00-20:00, Tues 10:00-20:00, Thurs 08:00-16:00, Sunday 14:00-20:00 Week 2: Mon 09:00-18:00, & Tues, Wed, Thurs 08:00-17:00 Contract: 12-month fixed-term contract DBS Level: Enhanced About A2Dominion We are a UK housing association committed to a new vision – providing homes people love to live in. With over 38,000 homes in management across London and southern England, we provide a wide range of homes for social, affordable, and private rent, specialist services, as well as homes for sale and shared ownership. Role Overview To manage and coordinate the Intensive Housing Management Worker team that carries out H&S checks and facilities management pertaining to the building. As Senior Homeless Project Worker, you will assist the Support Team to provide information and advice to service users in order to assist them in establishing and maintaining their tenancy, including: o Understanding their rights and responsibilities under their tenancy agreement o Reporting repairs o Procedures for reporting and resolving complaints o financial planning and access to benefits o Accessing housing, social care and health services Key Responsibilities: * To line manage and coordinate a team of 4 Intensive Housing Management Workers based in Oxford, ensuring the delivery of high-quality intensive housing management to all customers. You will oversee the rota, ensuring the correct level of staff are always present to safely manage the building. * Ensure that tenancy/licence is upheld and that breaches are dealt with according to the warnings and evictions, arrears, anti-social behaviour and harassment policies as relevant. * Carry out designated Health & Safety checks and facilities management of the building and liaise with internal departments as necessary. * Complete incident and safeguarding reports where necessary and discuss actions with the Team Leader. * To work in partnership and build effective relationships with external agencies and the wider community in order to ensure delivery of the required support to service users and to promote and develop A2D’s business aims and objectives. * To promote user participation by providing information and advise choices to enable residents to participate more fully in decisions relating to them. To assist service users in providing feedback on services through meetings, the complaints procedure, suggestions and the use of questionnaires and focus groups. More about you: * Educated to GCSE level or equivalent in Maths and English (Grades A C) * NVQ Level 3 in Health and Social Care desirable (or Willing to study towards NVQ Level 2/3) * Previous experience in a Care, Support, or Housing role * Experience in facilities management or health and safety * Experience understanding of safeguarding processes * Experience of leading and/or coordinating a team * Ability to form positive relationships with colleagues, service users and families * Understanding of how to assist people in obtaining independent living skills * Ability to work flexibly to cover a variety of tasks and respond to emergencies as appropriate * Evidence of the ability to communicate clearly and concisely, including the ability to listen actively and match communication to the needs of the recipient. * Ability to keep accurate records and follow administrative procedures and data protection/confidentiality guidelines * Ability to use IT packages and management information systems * Driving Licence and use of own transport desirable, but not essential Why A2Dominion? As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life. We offer a wide range of staff benefits. For this role, these include: * 25 days’ holiday (Plus Bank Holidays) * Up to 8% contributory pension * In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family. Diversity & Inclusion We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process - just contact our Resourcing Team at resourcing@a2dominion.co.uk We know some people hesitate to apply if they don’t meet every requirement. If that’s you, we encourage you to apply if your skills and experience align – please get in touch with us to talk it through. At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers. This Vacancy is being managed by Hollie Furness – Hollie.Furness@a2dominion.co.uk. The role closes on 08 April 2026, We reserve the right to close early upon appointment of the right candidate.