Salary Range: £28,000 - £30,000 gross per annum including car allowance, fuel card is provided on top
Contract type: Employment, permanent, full-time role
Location: Southwest London
We are seeking an enthusiastic, proactive, and experienced Resident Liaison Officer with excellent communication and customer service skills. In this role, you will focus on minimizing disruption to residents, gaining access to units, and establishing relationships with all parties to ensure a smooth process during projects. As the main point of contact between the projects team and residents, you will take the lead in resident liaison work.
Your responsibilities will include building and maintaining trusting relationships with residents, ensuring they are kept informed about all planned works, and promptly and professionally addressing any queries.
Main Objectives of the Resident Liaison Officer role:
* Communicate with residents to organise property visits
* Regularly visit residents' homes to conduct property surveys and establish what type of refurbishment work needs to be done
* Be the bridge that minimises disruptions and ensures projects proceed seamlessly, generating resident satisfaction and loyalty
* Collaborate with the site team to ensure that the refurbishment work required gets done based on the agreed timelines
* Handle complaints patiently and efficiently
* Keep project trackers updated in line with the program of works
Do you have what it takes?
* Driving license and access to own vehicle
* Customer-focused mindset
* Generally IT-minded, comfortable with the full Microsoft package
* Problem-solving skills to deal with complaints and challenges in a calm and professional manner
* Excellent communication skills
* Timekeeping and reliability
* Prioritisation skills and flexibility to meet commitments and deadlines
* Organised and excellent administration skills
Desirable qualifications but not essential:
* Health & Safety Awareness
* First Aid qualification
Why work with us? Here are some of the brilliant benefits you could get as a Resident Liaison Officer:
* 23 days of holiday per year, excluding Bank Holidays (+ get more days with length of service)
* Up to £2,000 reward for successful recommendations as part of our referral scheme
* Significant savings on daily shopping through our benefits portal
* A welcoming office, snacks, beverages, friendly colleagues and team socials throughout the year
* A supportive culture and a great team with exceptional talent and experience
* Trained Mental Health First Aiders support
* Annual training budget for personal and professional development
About us:
At PiLON, we're more than just a business. We are a trusted name in construction, known for our reliability and dedication to quality of works. Specialising in planned maintenance and refurbishments within the social housing sector, we're excited to welcome you to our rapidly-growing team. Apply today for an opportunity to create lasting legacies together!
Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. Taking our commitment to diversity seriously, we are proud members of the Black Professionals in Construction Network, a leading organisation focused on promoting inclusion in the built environment sector.
If you are driven, reliable and aspire to make a meaningful impact, we want to hear from you. In return, you can expect support in achieving both your personal and career aspirations, as you'll work with a team that has a strong sense of motivation and pride in what we deliver.
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