The Opportunity We are working on behalf of a well-established specialist logistics provider supporting the global scientific and life sciences community. Due to continued growth, they are seeking an experienced Senior Import Coordinator to join their Heathrow-based Air Import operation.
This is a hands-on senior role with responsibility for managing UK air imports, ensuring compliant customs clearance, and supporting service excellence across customers, overseas offices, and internal teams. The position also includes mentoring and supporting colleagues within the import function.
Key Responsibilities Lead and perform core air import activities within the Heathrow operation
Ensure timely and compliant customs clearance, submitting entries directly or via approved brokers
Verify all import permits and supporting documentation are in place prior to customs submission
Liaise with customers, overseas offices, and customs brokers to ensure accurate declarations in line with HMRC regulations
Proactively identify potential risks or delays and implement preventative solutions
Provide customers with regular shipment updates and complete post-shipment activities, including temperature data retrieval and return logistics
Act as a subject matter expert for standing instructions, quality, and compliance
Train, mentor, and support team members within the Air Import Department
Skills & Experience Required Proven experience within an air import or air freight operations role
Experience completing customs entries using Sequoia or a similar customs system
Strong, up-to-date knowledge of UK customs procedures, CPCs, and HTS codes
Excellent customer service and stakeholder management skills
Strong written and verbal communication abilities
Highly organised, with the ability to plan and prioritise workload in a fast-paced environment
A proactive team player, comfortable working independently when required
Benefits Non-contributory pension scheme
25 days annual leave with the option to buy or sell up to 5 days
Birthday leave
Life assurance
Group income protection
Private medical insurance
Wellness programme
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