Terumo Aortic is seeking an IT Service Desk Analyst to join our dynamic team. The successful candidate will be responsible for providing first-line IT technical support to associates, resolving hardware, software, and operational issues to ensure our systems run smoothly.
Key duties include:
1. Providing first-line IT technical support for users on Windows/Linux networks.
2. Communicating with users via the Terumo Aortic Service Desk system to update them on support requests.
3. Prioritizing and escalating tickets as necessary.
4. Building, deploying, configuring, troubleshooting, and repairing computers for end users.
5. Maintaining end-user hardware and software, including mobile/desktop phones, printers, barcode scanners, laptops, and desktops.
6. Keeping inventory of end-user hardware and software in asset management systems.
7. Creating and maintaining documentation and SOPs for first-line IT support processes.
8. Performing general network administration tasks.
9. Liaising with external technical support when issues cannot be resolved internally.
10. Participating in ad-hoc projects as required.
11. Supporting other IT tasks aligned with the IT Road Map.
Qualifications and experience:
1. Experience in Service Desk or desktop support within a Windows environment.
2. Knowledge of Windows Server, Active Directory, and network administration.
3. Skills in Exchange Server, MS Office 365, and related services.
4. Desirable: Microsoft Certification, SQL Server, Linux, TCP/IP, LAN/WAN troubleshooting, Ivanti ITSM, firewalls, VPN, ERP (SAP experience preferred).
Additional details:
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Information Technology
* Industry: Medical Equipment Manufacturing
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