Job Description
If you thrive on transforming metrics into meaningful insights and want to play a key role in service quality and compliance, this role puts you at the heart of operational transparency for a regulated financial services environment.
* Location: London (Bank/Monument), primarily remote.
* Rate: c. 350 per day outside IR35.
* Immediate start available. Global fast paced environment.
Youll be responsible for producing high-impact reports, dashboards, and analytics that inform service reviews, incident trends, change success rates, SLA adherence, and control compliance. Working closely with Service Owners, IT Operations, Risk & Compliance, and senior stakeholders, youll ensure data is accurate, actionable, and aligned to regulatory frameworks.
What youll be responsible for
1. Develop and maintain service performance reports across Incident, Change, Problem, and Request Fulfilment
2. Monitor SLAs, KPIs, and OLAs to reflect service health and operational commitments
3. Build dashboards and visualisations using tools like Power BI, Excel, and ServiceNow Performance Analytics
4. Analyse service delivery trends to identify recurring issues and improvement opportunities
5. Support service reviews and senior stakeholder meetings with actionable insights
6. Ensure data accu...