Senior Patient Access Officer – Patient Navigator
Location: Cheshire – The Wilmslow Hospital
Full time: 37.5 hours per week
Permanent position.
We’re looking for a Senior Patient Access Officer to join our Patient Access team based in The Wilmslow Hospital. As a Senior Patient Access Officer, you will assist the Patient Access Leader in the management and progressive development of a high quality, customer‑responsive service offered by the Patient Access Department.
Responsibilities
* Provide hands‑on supervision for day‑to‑day operational aspects of all functions within the team.
* Communicate appropriate instruction and guidance to colleagues to ensure exemplary service standards.
* Ensure that all administrative functions are carried out to the highest standard.
* Equip teams to carry out all tasks and maintain adequate supplies.
* Ensure that all patients meet the HCA criteria for successful financial settlement, whether sponsored or self‑funded.
* Seek assistance from the Patient Access Manager (PAM) / Patient Access Leaders (PAL) with complex queries.
* Manage patient waiting areas to keep service running smoothly.
* Assist PAL to organise staffing (rota management) to ensure no gaps.
* Take on supervisory tasks within the team as required.
* Assist Patient Access Officers with more complex tasks.
* Deputise for the PAL as required.
Qualifications
* Previous experience in a patient access or similar role – essential.
* Previous supervisory experience in a similar role – essential.
* Excellent numeracy and communication skills.
* IT literacy.
* Understanding of basic medical terminology.
Benefits
* 25 days holiday each year (plus bank holidays), increasing with service, with option to buy or sell leave.
* Private healthcare insurance for treatment at our leading hospitals.
* Private pension contribution which increases with length of service.
* Season ticket loan and cycle‑to‑work scheme.
* Group life assurance from day one.
* Critical illness cover.
* Enhanced maternity and paternity pay.
* Corporate staff discount for all facilities.
* Comprehensive range of flexible health, protection and lifestyle benefits.
* Discounts with over 800 major retailers.
Reasonable adjustments
We are a disability‑confident organisation and welcome discussions about flexible working arrangements and reasonable adjustments throughout the recruitment process and in the workplace.
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