Product Performance Manager – Sustainability
Location: Bolton, BL6 6SU (or Stoke) • Hours of work: 40 • Contract Type: Permanent
We are seeking a Product Performance Manager to support the effective delivery of ISS Sustainability products and services across Waste, Energy, Carbon and Water.
This role will focus on collecting, validating and analysing performance data from multiple sources to provide clear insight that strengthens operational delivery and protects margin.
Key Responsibilities
* Collect, validate and maintain sustainability product and service KPIs across multiple accounts.
* Prepare clear performance dashboards and reports to highlight trends, issues and emerging risks.
* Support operational and delivery teams in understanding data requirements and submitting accurate information.
* Conduct basic data‑quality checks and flag inconsistencies or concerns to the data team.
* Translate performance data into accessible insights for delivery teams and Heads of Function.
* Support local teams in following agreed sustainability processes and KPI frameworks.
* Escalate risks, service gaps or operational barriers impacting delivery.
* Design and update standardised processes, templates and toolkits to support consistent sustainability delivery.
Professional and Personal Competencies/Qualifications
* Experience supporting operational delivery in sustainability, FM or service‑led environments.
* Practical experience with KPI frameworks, reporting cycles and performance management.
* Background working with large, decentralised operational teams or customer‑facing contracts.
* Strong attention to detail, accuracy and process discipline.
* Comfortable working with data and presenting simplified insights to non‑technical audiences.
* Good understanding of sustainability topics (waste, carbon, energy, water).
* Excellent stakeholder engagement skills and the ability to build trust across operational teams.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families.
Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.teamuk.issworld.com
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