Overview
Speedy are the UK’s leading hire provider with the widest range of tools, specialist hire equipment, plant and support services – everything for every job!
Hire Desk Controller – Newport – Monday to Friday – 08:30 – 17:00. Based in the depot, the Hire Desk Controller is a vital part of operations on the front line of sales and customer service. Relationship building is the key to success, as the Hire Controller coordinates the entire hire process from taking the order through to delivery and collection, liaising with every part of the depot to ensure the needs of the customer are met and that they’re satisfied with our service.
On a day-to-day basis, you can expect to be desk-based, working directly with other departments, liaising regularly with stock teams, drivers and engineers to ensure minimal delay in fulfilling customer needs with readily available equipment and close contact.
Responsibilities
* Coordinate the entire hire process from order to delivery and collection, liaising with all parts of the depot to meet customer needs and ensure satisfaction.
* Work desk-based and collaborate with other departments, stock teams, drivers and engineers to minimise delays and ensure availability of equipment.
Qualifications
* Strong organisational skills
* Strong communication skills both verbally and in writing
* Adaptability
* Commitment to learn and develop
* Driving licence
* Previous experience in the hire industry or a similar sales or operational role
* Ability to support your business unit/team to deliver our ESG Strategy – Decade to Deliver
Benefits / What we provide
* 26 days holiday (plus bank holidays)
* Life assurance
* Pension Scheme
* Canteen facilities
* 95% discount across the Speedy brand
* Opportunities for training, development and career progression
* Voluntary Health Cash Plan
* My Staff Shop: discounts and offers for shopping across many suppliers
* Green Commute Initiative: Work scheme for cycling
* PAM – Employee Assistance Program (EAP): Free and confidential support and counselling
Speedy offers a Career Line of Sight to understand the route to progression within the Speedy Group. We support flexible working arrangements, including hybrid and flexible start/finish times and job-share opportunities where possible.
Additional Information
Please note Speedy reserves the right to close vacancies earlier than the listed date if a high level of applications is received. Some roles may require a DBS, Credit or Security Clearance Check. All applicants will be considered for employment without regard to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran or disability status. All roles require proof of right to work in the UK by the start of employment. The Speedy Group is an equal opportunity employer and fosters an inclusive environment. For ESG governance information see: https://www.speedyservices.com/esg/governance
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