Field Service Engineer - Telecom Data Center Solutions
* Full-time
Delta, founded in 1971, and listed on the Taiwan Stock Exchange (code:2308), is a global leader in switching power supplies and thermal management products with a thriving portfolio of IoT-based smart energy-saving systems and solutions in the fields of industrial automation, building automation, telecom power, data center infrastructure, EV charging, renewable energy, energy storage and display, to nurture the development of smart manufacturing and sustainable cities. As a world-class corporate citizen guided by its mission statement, “To provide innovative, clean and energy-efficient solutions for a better tomorrow,” Delta leverages its core competence in high-efficiency power electronics and its ESG-embedded business model to address key environmental issues, such as climate change. Delta serves customers through its sales offices, R&D centers and manufacturing facilities spread over close to 200 locations across 5 continents.
Throughout its history, Delta has received various global awards and recognition for its business achievements, innovative technologies and dedication to ESG. Since 2011, Delta has been listed on the Dow Jones Best-in-Class World Index (formerly the DJSI World Index of Dow Jones Sustainability™ Indices) for 14 consecutive years. Delta has also won CDP with double A List for 4 times for its substantial contribution to climate change and water security issues and has been named Supplier Engagement Leader for its continuous development of a sustainable value chain for 7 consecutive years.
TheField Service Engineer is responsible for the preparation and carrying out of commissioning, service, maintenance, testing and fault diagnosis of Delta Critical Infrastructure systems and associated batteries in accordance with customer requirements and applicable procedures, at different sites within the UK and Ireland.
Key Responsibilities
* Carry out servicing and maintenance on all systems and equipment delivered by Delta including batteries.
* Carry out live working procedures.
* Complete service reports, other current forms and obligations according to applicable procedure.
* Update CRM system with work results.
* Provide 24/7 technical support and emergency service on rotation basis.
* Answer the technical support phone/mail box during assigned schedule, responds to customers' issues over the phone and troubleshoots and/or researches technical issues through to resolution. Escalates critical issues or technical issues according to applicable procedures when unable to resolve. Logs all calls with detailed information according to procedure.
* Provide on-site technical support at customer's locations on installed system/products.
* Contribute to constantly increase own and the rest of the service department knowledge and experience in form of self-training. Recommend/attend different system and product courses or other necessary training for authorisation and safety related to profession etc.
* Working with customer, third party contractors and other departments within Eltek to ensure project, installation and system/product quality is maintained.
Qualifications
* Degree or ONC in Electrical/Electronic Engineering or related field.
* 3-5 years’ experience as a Service Technician/Engineer (e.g. power electronics, UPS, or similar).
* Knowledge of DC Power, AC UPS systems, and critical infrastructure equipment (including batteries) is an advantage.
* Strong communication and customer-facing skills.
* Good planning, organization, and time management skills.
* Analytical mindset with strong troubleshooting skills.
* Service-oriented, proactive, and team-focused.
* Knowledge of health & safety and quality standards.
* Full driving license required.
* Willingness to travel extensively, including overnight stays.
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