Job Description
Job Advert
INTERNAL ONLY
Applications for this post will only be accepted from current employees of West Lothian Council (this includes casual and agency staff who are currently undertaking work for us).
Secondment opportunities must be discussed with your current line manager prior to submitting an application for this post.
36 hours per week, 52.14 weeks per year, Fixed Term until 31 March 2027
This is an exciting opportunity to join a forward-thinking, Performance and Change team within Housing, Customer and Building Services (HCBS).
The successful applicant will be responsible for overseeing the efficient administration of the landlord registration scheme and the short-term let licensing process, ensuring compliance with Scottish Government legislation.
This role also involves managing communications and cultivating relationships with key stakeholders. Strong customer care skills and meticulous attention to detail are essential for success in this position.
As part of this role, the Community Estates Officer (Private Sector) will be responsible for ensuring the efficient processing of applications and compliance with statutory requirements. Your duties will encompass processing applications, including handling payments and helping applicants when required.
Additionally, your responsibilities will extend to monitoring and enforcing compliance with the legislation, processing applications and enquiries and maintaining accurate records within licensing system.
A crucial aspect of your role will be to prepare reports and draft responses to queries, ensuring that registrations/ licences are confirmed and are issued in accordance with council and Scottish Government guidelines.
You will also undertake various administrative tasks and conduct reviews of application forms, guidance notes and webpages to guarantee the provision of accurate information to stakeholders.
Effective collaboration within the team is essential, and you should be prepared to work independently when required to effectively fulfil your responsibilities.
Performance and Change Service – Our aims
* Satisfying our customers
* Achieving excellence across HCBS
* Communicating effectively
* Using professional judgement
* Taking personal pride in the service we deliver
Behaviors and Competencies
* Ability to manage own workload and contribute to agreed objectives
* Adept at removing the barriers that get in the way of delivering excellent customer service
* Creating an environment of trust
* Ensure two-way dialogue with customers and colleagues
* Finding creative solutions for customers
* Excellent communication skills with the ability to adapt to suit various audiences
* Excellent interpersonal and negotiating skills
* Ability to use own initiative
* Self-aware and self-motivated to realise your full potential
* Excellent time management skills
* Digitally literate
* Ability to represent HCBS in a positive and effective manner
* Take responsibility for delivering excellent performance results
* Good attention to detail and a high degree of accuracy in work
* Committed to own personal development
* Committed to pursuing excellence in line with the WLC culture and values
* Flexible, adaptable and able to work under pressure
For an informal discussion about this post, please contact Kirsty Weir by e-mailing -Kirsty.Weir@westlothian.gov.uk