Role: Field Service Engineer
Location: Newbury (you'll report/be allocated to the Croydon Service Centre)
Hours: 45 hours per week | 9 hours per day between 06:00 and 18:00 Monday to Friday. Looking for flexibility? We offer a 40‑hour per week option.
Salary: between £51,831 and £53,445.60 pa, based on experience and 45 hours per week.
Are you a skilled technician with a passion for problem‑solving and delivering exceptional service? We’re looking for a proactive and customer‑focused Field Service Engineer to join our Aftermarket team! This is a mobile role where you’ll be responsible for servicing, repairing, and maintaining specialist vehicles at customer sites and company workshops. You’ll play a vital role in ensuring our vehicles are safe, compliant, and operating at peak performance.
Key Responsibilities
* Diagnose and repair faults on vehicle chassis and mounted equipment
* Carry out servicing and maintenance to a high standard
* Prepare vehicles for MOT inspections and ensure compliance with Department of Transport specifications
* Use diagnostic software and tools to identify and resolve issuesLog all work using PDA software and maintain accurate service records
* Travel to customer sites across the UK, sometimes at short notice
* Maintain a clean and safe working environment at all times
* Communicate clearly with customers and provide excellent service
* Support health and safety practices and complete risk assessments as required
Ideal Candidate
* NVQ Level 3 or equivalent in Heavy Vehicle Service and Maintenance
* Previous experience in a similar role (Field Service, HGV Mechanic, Workshop Engineer)
* Strong diagnostic and fault‑finding skills
* Knowledge of vehicle technology systems and compliance standards
* Comfortable working independently and managing your own workload
* Excellent communication and customer service skills
* Flexible with working hours and willing to travel
* General computer literacy and ability to complete technical documentation
* Experience with electric vehicles, IRTEC qualification, or HGV Class 2 licence is a bonus
If you’re ready to take your engineering career on the road, we’d love to hear from you! We welcome applicants from all backgrounds. Even if you don’t meet every single requirement, we encourage you to apply. We value potential and are committed to supporting your growth in the role.
At Dennis Eagle we are proud to be an equal‑opportunity employer and a disability‑confident organisation. We are committed to fostering an inclusive workplace where diversity is celebrated. As part of our dedication to creating a supportive environment, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. We invite you to engage in an open conversation with us about how we can best support you and ensure that your unique skills and talents are recognised and valued. Your success is integral to our collective growth, and we look forward to working together to create a workplace that empowers everyone to thrive.
Why You’ll Love Working Here
* 25 days holiday plus Bank Holidays: 5‑day working week (pro‑rated to 2 0 days plus Bank Holidays for a 4‑day week)
* Enhanced Pension Scheme and DIS Benefit: 5 % company contribution to pension; 5x basic salary Death In Service.
* Employee Assistance Programme: 24‑hour helpline for support with life’s challenges, including stress & anxiety, bereavement, relationship advice, tenancy & housing concerns, counselling, financial wellbeing, legal information, substance issues, family matters, childcare support, medical information and consumer issues.
* Health Shield Medical Cash Plan: All employees receive membership to a company‑funded medical cash plan allowing cash back for medical expenses, prescriptions, dental, optical, physiotherapy, specialist consultations, X‑rays, and MRI scans.
* GP Anytime: Unlimited, capped‑time‑free GP services anytime via online appointments, on‑demand appointments and prescriptions.
* Training and Development: Mandatory equipment training, Management Development Programme and opportunities to upskill through apprenticeships.
* Cycle to Work Scheme: Save on commuting costs and stay healthy.
* Care Concierge: Dedicated care experts help you navigate the care system.
* Occupational Health Support and Health Surveillance: Comprehensive occupational health support.
* My Benefits Platform: Discounts from high‑street retailers, health & wellness services, entertainment & days out, and home & DIY products.
* Independent Free Mortgage Advice: Free, independent mortgage advice.
Please don’t delay your application – this role could be filled at any time for the right candidate.
Please be aware that Dennis Eagle is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.
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