Overview
We are seeking a dedicated IT Support professional to join our team. The ideal candidate will possess a strong foundation in technical support and customer service, with the ability to troubleshoot software and hardware issues effectively. This role involves providing assistance to users across various operating systems, including Windows, macOS, and Linux, while ensuring optimal performance of IT infrastructure.
Responsibilities
* Provide technical support for computer networking issues, including LAN and VPN configurations.
* Troubleshoot software and hardware problems across multiple platforms.
* Assist users with desktop support, ensuring efficient operation of their devices.
* Respond to help desk queries promptly, delivering exceptional customer service.
* Maintain and manage IT systems, including firewalls and other security measures.
* Document issues and resolutions using tools such as BMC Remedy, ServiceNow, or Jira.
* Collaborate with team members to enhance IT processes and improve service delivery.
* Conduct regular maintenance checks on computer hardware and software applications.
Requirements
* Proven experience in IT support or a related field is essential.
* Strong knowledge of operating systems: Windows, macOS, and Linux.
* Familiarity with computer networking concepts and troubleshooting techniques.
* Proficiency in Microsoft Office applications is required.
* Excellent communication skills to effectively assist users with varying levels of technical knowledge.
* Experience with help desk software such as BMC Remedy or ServiceNow is advantageous.
* Ability to work independently as well as part of a team in a fast-paced environment.
* A proactive approach to problem-solving with attention to detail is essential. If you are passionate about technology and enjoy helping others resolve their IT challenges, we encourage you to apply for this exciting opportunity in our dynamic team.
This is a TERM TIME only role.
Job Types: Full-time, Part-time, Permanent
Pay: £19,500.00 per year
Expected hours: 37.5 per week
Work Location: In person