Join Saica Flex, a division of the Saica Group specializing in flexible packaging and labeling. At Saica Flex, we have a challenge: to drive and develop sustainable solutions based on the principles of the circular economy. At Saica Group, we have integrated the circular economy into our business model, embracing sustainability as the key to achieving a more responsible production system. At Saica Flex, you'll be part of the circle! We believe in talent, professional growth, and making a positive impact on the world. If you're looking for a dynamic environment where every day is an opportunity to innovate and create a better world, Saica Group is the place for you! Job: Customer Service Co-ordinator Job Description: Customer Services Administrator - About the role: Working within a busy/ fast paced environment, this role is responsible for providing excellent customer service to our valued customers, ensuring all customer orders, enquiries, queries are managed in a professional, accurate & timely manner. Working closely with other departments in relation to all customer needs. Customer Services Administrator - Responsibilities: Main contact for all interaction with customers, from new launches, orders, deliveries & invoicing, to artwork requirements, artwork approval, specification requirements, RCA responses from Quality and any other customer communication required Customer interaction via telephone, emails, teams calls/meetings Sourcing required new launch information and creating specifications relating to the bespoke customer product Processing of all customer orders adhering to lead times, MOQ's and providing order confirmations to the customers Ensure all amendments to orders are processed and clearly communicated to the related departments Ensure all customer bespoke requirements are clearly visible on internal job bags for production Ensure customers are updated on any potential delay to deliveries and a workable solution is in place Daily updates with planning, production & transport relating to orders/internal requirements Proactively manage customer aged stock that needs addressing Creation of new customer accounts, and new product launches in conjunction with other departments Obtain and communicate customer quotations as necessary Identify quickly and efficiently any customer complaints and ensure they are dealt with effectively and professionally. Provide daily /weekly order and stock reports to customers as required Support the site Finance Administrator and Finance Shared Services, resolving any invoice relating queries, disputes and aged debt Work closely with all members of the internal support departments in the sharing & gathering of customer and product information. Maintain good system housekeeping to ensure up to date information available Continuously promote the business positively/proactively Communicate daily with Sales Managers regarding key accounts Adhere to any miscellaneous or reasonable requests. Adhere to all company processes & procedures Maintain Health & Safety requirements Skills, Qualifications & Attributes Qualifications/training Computer literate - specific experience of MS office in particular Word, Excel & Outlook. SAP experience preferred but not essential Customer Service or Administration NVQ advantageous but not essential Attention to detail, critical thinking and proactivity Professional experience Previous customer service experience, ideally gained within a manufacturing environment Experience of dealing with customers via telephone and email communication Experience of general office administration & working closely with colleagues in other departments Other Requirements This role is full time, Monday to Friday and is office based. Work Experience: Commercial / Sales / Marketing Education: Adult Education Qualifications: Administration Worker Type: Regular Why choose Us By joining the Saica Group, you're choosing more than a job - you're choosing a purpose-driven career that aligns with your values. You'll collaborate with like-minded individuals to shape a sustainable future, making a meaningful contribution to our world. Saica Group is committed to Occupational Risk Prevention for its employees and partner companies, Environmental Protection, the Quality of its products and services, and Equal Opportunities between men and women. In our work, we strive to maintain a balance between professional and personal life. All CVs received will be handled in accordance with Personal Data Protection legislation and will be archived unless the candidate expressly requests their cancellation or rectification in writing.