About IT Operations at Holland & Barrett
* The IT Operations function provides the foundation of IT services to Holland and Barrett customers by ensuring products are delivered to customers on time, and customers can access new services.
* Key services have been enhanced by providing resilient infrastructure in the cloud, improving availability to reduce impact to trade.
* The IT Operations team are investing heavily in building internal capabilities from a new Service Desk and Proactive Monitoring teams to expanding its Delivery capabilities in delivering million pounds infrastructure and Back Office projects.
* Tech teams are undergoing a diverse range of technical training programme aimed at providing colleagues opportunity to develop their technical and leadership skills and support their career aspirations.
The Role
Holland & Barrett has been a trusted name in health and wellness for over 150 years. H&B's IT Operations division is undergoing exciting new change, offering key support for the business including the rapidly growing in house development teams. Our team are proud to be part of the global workplace community here at H&B, with colleagues from all corners of the world.
You'll join our Tech Support team that looks after IT systems, software, and hardware for internal users at H&B. The position invites you into our small but dedicated team of experts to deliver support through our inhouse ticketing system. The Tech Support team works alongside the core vertices inside of the IT operations division, including IT Service Management, Infrastructure Support, Network Support, and the Service Desk Support team who are a dedicated 1st line channel for the retail arm of the business.
H&B's operations team manage not only the delivery of IT support to the business, but maintenance of core systems, device management platforms, software and hardware provisions, technology projects and new system implementations.
What You'll Be Doing
* Provide IT support via face-to-face interactions, online calls, email, and chat
* Manage and resolve support tickets through our internal system
* Assist in technical projects, system maintenance, and new user setups
* Act as a 2nd line escalation point for Service Desk tickets
* Maintain IT systems, software distribution, and device management
* Contribute to the IT knowledge base and help train colleagues
* Be the first point of contact for walk-in support
* Occasionally travel to London, Burton distribution centre, and store locations as needed
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