Client Care Team Leader Diss, Norfolk Salary is dependent on experience Full time, Permanent 9:00am to 5:30pm, Monday to Friday We are seeking a dedicated and dynamic Client Care Team Leader to join our clients team in Diss, Norfolk. This role is ideal for someone with experience in managing a team within a law firm, insurance environment or other customer service-focused settings. However, our client is open to applications from candidates with transferable skills. Key Responsibilities: Overseeing the daily operations of the customer service team, ensuring they meet performance goals and maintain high levels of customer satisfaction. Providing training and mentoring team members to enhance their skills and performance. Handling complex client cases, ensuring they are resolved promptly and satisfactorily. Monitoring and evaluating the performance of team members and providing feedback. Compiling and analysing performance data to measure productivity and goal achievement. Reporting to management. Leading and managing the team to ensure exceptional service delivery. Driving efficiencies by changing processes and investing in new software. Representing the team internally at leadership meetings, requiring confidence and strong communication skills. Manage annual leave and absence within the team. Key holder for opening and closing the office at the start and end of a shift. The ideal candidate will have: Excellent communication and interpersonal skills. Strong organisational skills and attention to detail. Proven experience in leading a team. A strong background in customer service. Excellent verbal and written communication skills. Experience in training and mentoring team members. Experience in implementing changes to improve team efficiency. For more information, please contact Megan Reeve at the Diss office on or you can apply below.