Location: London, Birmingham, Bristol or Manchester (Hybrid)
Position Type: Contract
Job Description: We are seeking a dynamic and experienced Service Designer to lead and contribute to the delivery of impactful, user-centered service design initiatives. The ideal candidate will blend creativity, strategic thinking, and technical expertise to shape exceptional digital-first experiences.
Key Responsibilities
* Drive end-to-end service design engagements, including facilitating client workshops, leading ideation sessions, developing service concepts, blueprints, and other key artefacts by integrating research, design, business, and technology perspectives.
* Design Digital-First Experiences: Independently create innovative and complex digital experiences that align with commercial objectives, such as increasing digital channel adoption and delivering measurable business outcomes.
* Apply Research and Data: Translate research findings and data insights into actionable design solutions that address user needs and business goals.
* Uncover Customer Insights: Utilize advanced design research methods to identify latent customer needs and pain points, and map intricate user journeys and service processes.
* Stay ahead of emerging trends in digital service design and actively share knowledge and best practices with the team to foster continuous learning and innovation.
* Enhance Team Processes: Identify and implement opportunities for process improvement within the service design function, ensuring consistency, quality, and effective cross‑functional collaboration.
* Mentor and Support Team Growth: Guide and mentor junior service designers, enhancing the team’s capabilities and serving as a technical expert and resource.
Skills required
* User Centred Design
* Service Design
* User Journey Mapping
* Design Strategy
* Customer Advocacy
* Service Development
* Workshop Coordination
* Quantitative Analysis
* Behavioural Analysis
* Requirements Management
* Design Pattern Recognition
* Design Delivery
* User Experience Strategy
* Prototyping
* Agile Methodologies
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