Senior Service Innovation Lead – Cancer Patient Information Services
Salary: £58,000 – £64,300 plus benefits
Contract: Permanent
Hours: Full time, 35 hours per week
Location: Stratford, London (office‑based with 1‑2 days in the office per week)
Reports to: Head of Cancer Patient Information Services
Grade: M2
Directorate: Policy, Information and Communications
About the role
Lead a multidisciplinary team of service designers, content designers and patient information specialists to innovate how people discover and experience our information services. Apply design thinking and agile methods to deliver user‑centred prototypes and experiments, including AI‑informed journeys.
Responsibilities
* Build and implement an experimental model to reach and engage people living with cancer.
* Lead the small cross‑functional team in sprint‑based work and continuous learning.
* Drive idea generation, prototyping and testing using design thinking techniques.
* Co‑develop a strategic roadmap with Fundraising and innovation teams focused on personalised journeys from information seeker to supporter.
* Collaborate across Information Services and other CRUK units to model new omni‑channel approaches.
* Ensure alignment with CRUK’s wider strategy and impact framework.
* Support strategic planning for a diversified channel mix.
* Build strong partnerships across CRUK, embedding agile, matrixed working with digital, content, innovation and fundraising teams.
* Communicate complex ideas simply and help shape business cases for future investment.
* Ground every project in evidence, data and clear KPIs, working with insight and analytics teams to iterate and scale.
* Maintain coherence across the content estate in close collaboration with Patient Information and Digital Specialist teams.
* Bring fresh thinking by connecting with external partners and the wider innovation community.
Qualifications
* Experience delivering innovation projects from concept to launch, ideally in charity, health or public sector settings.
* Strong service design skills with familiarity in behavioural insights and rapid innovation techniques.
* Solid understanding of agile methodologies, including running sprints and prototyping cycles.
* Up‑to‑date knowledge of AI and a keen interest in applying AI tools to content or digital services.
* Confidence using data to guide decisions and measure impact.
* Excellent stakeholder management and influence across a complex organisation.
* User‑first mindset and passion for involving people with lived experience.
* Strategic thinker able to contribute to strategy development and discussions.
Desirable
* Experience in health or charity services.
* Formal training in design thinking.
* Experience setting up innovation labs.
What you’ll gain
We provide a supportive working environment, generous benefits, career and personal development opportunities, high‑quality tools and policies that enable a healthy work‑life balance.
Internal eligibility
Internal candidates should ideally have completed their 6‑month ‘getting started’ period before applying for other roles and must have discussed their intention with their line manager. Second‑ment candidates must have: completed their getting‑started period, discussed intent and received line‑manager approval, and been in their substantive role for at least 6 months.
Closing date: 31 May 2026, 23:55
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