Role: Product Specialist
Location: Kingswinford
About the role:
1. Perform daily duties related to the Power Transmissions product group, such as Query Management, Inter-branch Transfers, Requisitions, Orders, Works Orders, Outstanding Orders, Quotes, Tender Responses, and Project Costing & Quotation
2. Provide viable price and delivery recommendations based on available system information
3. Resolve supplier issues on Delivery performance or returns, credits etc.
4. Monitor Shared Outlook Inbox, Monitor Personal Outlook Inbo
5. Help educate and build product power transmissions product knowledge within the branch network
6. Assist with order book to ensure accuracy of monthly targets, OTIF and business reporting requirements.
7. Supplier interaction/relationship building with core suppliers \Eriks Branch Network.
8. Contribute towards continuous improvement by proactively making suggestions and taking the lead.
9. Assist and participate with any training needed - system and product training.
Hours of Work:
08.30am - 5.30pm - Monday to Friday
40 hours per week
1 hour break
About you:
10. Experience in an internal sales or customer service function
11. Desire & competence to deliver excellent customer service
12. Capable to provide product / commercial solutions
13. Ability to manage and prioritise own workload
14. Working knowledge of MS Office applications – Namely Word, Excel and Outlook.
15. Experience in a technical biased role I.e. engineering, product, solution sales etc.
16. Excellent written and verbal communication skills (English)
17. Ability to work effectively individually and within a team in person and remotely
18. Flexible attitude with a curiosity to learn and develop
19. Focused on quality with an eye for detail.
20. Ambition to win and to develop
Your offer:
And if that wasn't enough to pique your interest, we also offer a very competitive salary and a range of benefits including:
21. 25 days plus bank holidays annual holiday entitlement
22. Ability to purchase an additional 5 days holiday subject to scheme rules
23. Contributory Pension Scheme
24. Cycle to Work Scheme
25. Life Assurance
26. Up to 1 day’s paid leave to concentrate on your wellbeing
27. A full integrated Employee Assistance Programme including a 24/7 helpline for emotional and practical support, as well as financial and legal support including:
28. Unlimited mental health support from qualified mental healthcare professionals
29. 24/7, unlimited remote GP appointments – so you can get fast access to a doctor at a time convenient to you
30. Six 1-2-1 nutritional video consultations per year
31. Six 1-2-1 digitally delivered personal training sessions per year
32. 360 Wellbeing Score — take just four short assessments to get your score and unlock six 1-2-1 lifestyle coaching sessions per year
33. Physiotherapy — eight sessions a year shared between you and your partner
34. Medical second opinions
35. Savings and discounts for savings on weekly costs
36. On-demand wellness content, plus our Wellbeing Calendar, which is packed with podcasts, articles, webinars and more to help manage your wellbeing
37. Company Sick Pay from day 1
38. Group Income Protection – after a period of sickness absence
39. Long service recognition
40. Free unlimited access to LinkedIn Learning
41. Free ERIKS Branded workwear
42. Free Eye tests
43. ERIKS are an equal opportunities employer
About us:
We’re ERIKS – a leading Specialised Industrial Service Provider, making remarkable a reality every single day.
We offer a wide range of innovative and high-quality industrial service solutions with the overall mission to make “industry work better”. You might just see O-rings and valves, but to us, they help power the world.
We know our hard-working people are the backbone of our mission, providing our customers with specialist knowledge and hands-on service.
This is where you come in!
Why ERIKS?
With 170 sites across the UK and Ireland, a supportive environment is never far away.
And, even though we’re proud to be part of the manufacturing industry, our opportunities extend far beyond warehouse jobs. You might be a fitter in Cork, a workshop engineer in Aberdeen, or a customer operations manager in Hull – wherever you are, your specialism is our strength. Collectively, we all have incredible expertise, and we know it takes dedication and hard work to get there.
At ERIKS, we’re committed to building a community – it’s the people you work with, it’s the support you receive from your manager, it's the technical specialism that is at the core of everything we do.
What are you waiting for? We can’t do it without you!