Job Overview
University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.
Please see below for detailed job description of the role.
Main Duties of the Job
We are recruiting an Operations Centre Manager to join and lead our established clinical site team, providing clinical, professional and managerial leadership to the Clinical Site Managers (CSMs).
The CSM team operates 24/7, and you will work alongside an existing Operations Centre Manager in leading this team. Our CSMs are Band 7's with a wide range of clinical experience from across the Trust.
This position requires close collaboration with all departments across UHS and staff at every level, while reporting directly to the Associate Director of Operations. Strong communication skills, compassion, and a proactive approach are essential qualities for the successful applicant.
This post requires Thursday and Friday working days as essential, so there will be some flexibility in how the remaining hours can be arranged.
Detailed Job Description and Main Responsibilities
As an Operations Centre Manager, you will work alongside your fellow manager to lead and support the Clinical Site Managers, overseeing the daily running of the Operations Centre and ensuring safe, effective patient flow across the hospital.
You will also hold responsibility for compliance of the delivery of the Mental Health Act and act as the Helipad Manager. This post requires a minimum commitment of 20 hours per week, with Thursday and Friday as essential working days. There is flexibility in how the remaining hours can be arranged.
We’re looking for someone with experience in an acute hospital environment who understands patient flow and thrives in a fast‑paced, people‑focused role. You bring positivity, resilience, and a sense of humour to challenging days, along with the confidence to make informed decisions and the judgement to know when to seek more information. You work collaboratively, stay calm under pressure, and enjoy building relationships across the hospital.
This is an active, hands‑on role—ideal for someone who likes being out and about on site.
Person Specification
Essential Criteria
* Registered Nurse/AHP on relevant part of the NMC/HPC Register
* Specialist Clinical/Operational qualification at postgraduate or relevant equivalent experience
* Leadership training or relevant equivalent experience
* Management training or relevant equivalent experience
* Extensive experience in the acute healthcare setting in clinical leadership/clinical management position
* Formal and informal teaching experience
* Staff and resource management experience
* Extensive knowledge of National and Local NHS N&M agenda
Desirable Criteria
* Understanding of specialist area
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