Department: Legal
Location: Bolton
Description
The Tactical Credit Hire unit deals with Delegated (DA) & non‑delegated authority (NDA) multi‑track cases up to £100K in value. The caseload will consist of pre‑litigation and litigated claims. You will be asked to carry out complex and technical investigations on these claims that are submitted from a specific opponent. This is a fantastic opportunity to join an incredible team and help define our strategies against specific opponents with a view to successfully reducing the spend for our insurer clients.
Benefits
* 25 Days Holiday (increases with service; buy/sell 3 days)
* Private Medical Insurance (Bupa; family cover option)
* Simply Health Care Cash Plan
* Death in Service
* Critical Illness Cover
* Income Protection (PHI)
* Pension Contribution (5% Employee / 3% Employer)
* Cycle to Work Scheme
* Tech Scheme
* Season Ticket Loan
* Car Parking Scheme
* Gym Flex
* Davies Incentive Plan
* Family Cover Private Medical Insurance (Bupa) – will automatically be at single cover level but can opt into family option within first month of joining.
* WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
* PHI/Income Protection (Private health insurance)
* Access to Online Discount Sites
* Discounted Gourmet Society Membership
* Discounted Tickets for Merlin Attractions nationwide
* Discounts at local retail outlets
* after successfully completing probation
Key Responsibilities
* Deal with a caseload of DA credit hire files under supervision initially.
* Handle RTA claims from pre‑litigation through to conclusion via a court hearing.
* Review and analyse files throughout the life of the case in accordance with client guidelines.
* Develop and maintain client relationships, keeping the client at the heart of every decision.
* Formulate an initial strategy for approval by Technical Supervisor.
* Conduct legal research.
* Undertake telephone negotiations with third‑party solicitors.
* Liaise with insured parties and insurers where necessary.
* Ensure actions are carried out as per the task list within the Case Management System.
* Accurately record time.
* Complete dispute resolution processes.
* Process bills.Maintain all files within ISO 9001 guidelines.
* Ensure compliance with SRA Standards & Regulations.
* Adhere to Keoghs Values.
* Work in a target‑driven environment.
* Draft defences.
* Complete allocation questionnaires.
* Deal with disclosure and exchange of evidence.
* Complete listing questionnaires.
* Complete pre‑trial checklists.
* Instruct counsel.
* Draft CPR Part 18 questions.
* Draft CPR Part 35 questions.
* Draft counter schedules.
Working Hours
Monday to Friday 9am–5pm with 1 hour for lunch.
Skills, Knowledge and Expertise
Essential
* Experience of litigation and handling Credit Hire files with evidence of managing own caseload and/or assisting on high‑value cases.
* Education – at least 5 GCSEs or equivalent are essential and a degree / LPC is preferable.
* Ability to use own initiative.
* Ability to plan and prioritise workloads.
* Excellent listening and verbal communication skills.
* Good telephone negotiation skills.
* Ability to follow work processes and keep to strategy.
* Ability to recognise when sensitivity and tact are required.
* Ability to make decisions.
* Ability to remain calm under pressure.
* Good IT skills including Word, Outlook and experience of a Case Management System preferred.
* Adhere to Keoghs Values.
Desirable
* Experience of handling PI claims.
* Qualified solicitor / CILEX with necessary practice rights (consideration will also be given to CILEX Lawyers).
Values
Our culture is focused on making Keoghs sustainable and successful for our people and clients, with our four values at the heart of everything we do.
We are connected, we are dynamic, we are innovative, we succeed together.
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