Assistant General Manager - Slough, Berkshire Employment Type: Full-Time Sector: Family Entertainment / Leisure / Hospitality Compensation: £30,000 Performance-Based Incentives About Us: We are a multi-attraction Family Entertainment Centre, offering a dynamic and immersive guest experience through a diverse range of activities including arcade games, bowling, AR darts, karaoke, batting cages, laser tag, and a vibrant food and beverage offering. Our mission is to deliver safe, memorable, and high-quality entertainment for families, groups, and individuals of all ages. As our business continues to grow, we are seeking an experienced and motivated Assistant General Manager to join our leadership team and support the overall operational and commercial success of the venue. Role Overview: Reporting directly to the General Manager, the Assistant General Manager (AGM) will play a critical role in the day-to-day management of the venue. This is a hands-on leadership position with responsibility across guest experience, team performance, health and safety, and operational standards. The ideal candidate will demonstrate strong leadership capabilities, commercial acumen, and a passion for delivering exceptional service within a fast-paced, customer-facing environment. Key Responsibilities: Support the General Manager in overseeing all aspects of daily operations across multiple attractions and departments Ensure high standards of guest service, operational efficiency, and safety compliance at all times Lead, train, and manage a multidisciplinary team across attractions, front-of-house, and F&B Assist with financial performance monitoring, including cost control, stock management, and P&L reporting Coordinate staff scheduling, training plans, and performance management procedures Contribute to local marketing initiatives, events planning, and business development opportunities Serve as a senior point of contact for customer feedback and service recovery Candidate Profile: Proven experience in a managerial or supervisory role within leisure, hospitality, or a similar customer-facing environment Demonstrated leadership, team development, and problem-solving skills Strong communication and organisational abilities Commercially aware with a good understanding of operational KPIs and business drivers Flexible and resilient, with the ability to work evenings, weekends, and holidays as required A genuine passion for customer experience and team engagement What We Offer: Competitive salary with performance-related bonus potential Opportunities for career progression within a growing business Comprehensive training and development support Staff benefits including discounted access to attractions and food & beverage A collaborative and energetic work culture in a unique and exciting environment