Join a leading social housing contractor in a rewarding role that puts residents at the heart of major retrofit and decarbonisation projects. This Customer Liaison Officer position offers the opportunity to work on a large-scale programme improving the energy efficiency of homes across the North West, helping residents understand and engage with works that will make their homes warmer, more sustainable, and more cost-effective to run.
This is a4-week temporary contractwith an immediate start available, offering consistent work with a well-established social housing contractor.
You'll act as the key link between residents, communities, and operational teams, ensuring customers are kept informed, supported, and engaged throughout the delivery of works.
We'd love to hear from anyone with a background as a Customer Liaison Officer, Resident Liaison Officer, Tenant Liaison Officer, Housing Officer, Customer Service Advisor, Community Engagement Officer, or someone with experience working within social housing, property services, construction, or retrofit environments.
As a Customer Liaison Officer, you will be:
1. Proactively following up on no-access properties to arrange retrofit survey appointments
2. Acting as the main point of contact for residents throughout the programme
3. Delivering clear and effective communication regarding planned works
4. Building positive relat...