About the Role
The Elizabeth Courtauld Surgery in Halsteadare looking to recruit a patient navigator to join our reception team, offered on a part-time basis, working 16.5 hours per week.
The successful candidate will join a team that takes pride in its ‘can do’ approach. You will work within what can be a busy, often demanding, but highly rewarding environment.
Please note that there will be an initial four-week training programme for the successful candidate at the start of employment.
Key responsibilities include:
* Answering telephone calls in a timely and appropriate manner.
* Ensuring all visitors sign in and receive a badge.
* Delivering accurate and complete messages, transferring calls as appropriate to doctors, nurses and admin staff.
* Handling patient or other outside agency queries and assisting in finding solutions.
* Receiving prescription requests and directing these to the prescription team.
* Taking payments for private fees and processing credit card payments.
* Ensuring the smooth and efficient running of clinics.
* Receiving and record requests for home visits.
* Ensuring that the clinicians are aware of patients who require immediate attention.
* Have a basic awareness / ability to deal with challenging behaviour.
* Making new and follow up appointments.
* Carrying out any other administrative duties as deemed necessary by the management or senior navigators.
* Receiving new patient registration forms.
This post is subject to a DBS check and satisfactory references.
About the Candidate
The ideal candidate will be a highly motivated team player who has customer service/patient experience, offers excellent communication skills, and has the following attributes:
* Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
* Experience of working with the general public, being sensitive and empathic in distressing situations.
* Ability to work as part of a team.
* Strong IT and administration skills, with a high level of accuracy and attention to detail.
* Previous medical or healthcare receptionist experience is desirable.
About Us
Elizabeth Courtauld Surgery is a friendly and welcoming SystmOne practice with a list size of 16,700 patients, achieving a ‘Good’ CQC rating.The successful candidate will join a practice that takes pride in its ‘can do’ attitude and forward-thinking.
Benefits include:
* 5 weeks' annual leave plus bank holidays (pro-rata for part-time).
* NHS pension.
* Free car parking.
For further information please contact, Jennie Lancaster-Jones via email:jenniferlancaster@nhs.netor call 01787 475944.
Disclosure and Barring Service Check
Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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