Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. You will be responsible for addressing online customer inquiries, resolving issues, and ensuring a positive experience for customers. The ideal candidate will possess strong communication skills, basic computer skills and a keen analytical mindset to effectively assist our clients.
Responsibilities
* Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
* Resolve customer complaints and issues efficiently, ensuring customer satisfaction.
* Collaborate with team members to improve service delivery and enhance customer experience.
* Stay updated on product knowledge and industry trends to provide informed assistance.
Skills
* Proficiency in customer service skills
* Excellent communication skills, both verbal and written, with the ability to convey information clearly.
* Strong analytical skills to assess customer needs and provide effective solutions.
* Ability to work well under pressure while maintaining attention to detail.
* A proactive approach to problem-solving with a focus on customer satisfaction. Join us in delivering outstanding service and making a difference in our customers' lives
Job Types: Full-time, Permanent
Pay: From £12.21 per hour
Expected hours: 47 per week
Work Location: In person