As a Team Leader within the Rural Payments Agency, you will lead and support colleagues to deliver an excellent service to rural communities, develop and lead people, build an innovative and resilient team, and drive the quality of our work.
Responsibilities
* Lead and support teams through change positively, motivating them to deliver excellent performance and service to customers.
* Be a champion for change, inspiring and empowering teams to embrace and contribute to change in a positive way.
* Ensure changes are understood, acted upon and embedded into day‑to‑day delivery.
* Work flexibly and at pace to contribute to the best outcomes for the Agency and its customers.
* Closely monitor, manage and track performance of teams, taking accountability for delivery and quality of service to customers.
* Be accountable for any allocated work streams or tasks alongside day‑to‑day delivery.
* Utilise different resources to enhance productivity across teams by efficiently managing workloads to address daily priorities and meet customer demands.
* Use data to analyse trends and influence improvements to tools, guidance and resources to enhance service delivery.
* Provide constructive feedback, challenge poor performance or behaviours and take ownership in delivering difficult messages in a confident, respectful and timely manner.
* Collaborate with people of all grades across RPA and beyond to influence processes, systems and approaches to work for the best quality service and outcomes for customers.
* View issues from various perspectives while assisting teams to engage with continuous improvement approaches to move work forward or address customer queries.
* Engage, interact and report to Senior Managers.
* Identify risks, put mitigation in place and often work to tight timescales.
* Handle challenging conversations and interviews confidently.
* Maintain accurate records and produce relevant guidance material.
* Monitor and manage team and individual performance and behaviours including HR responsibilities in line with line‑management expectations.
Proud member of the Disability Confident employer scheme.
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