Reference number #2025
This role will be working from our Glasgow office with hybrid and flexible working options available.
The Opportunity
The Intelligent Community Lifecycle (ICL) is a suite of digital twin technology developed by IES that facilitates the planning, design and operation and optimisation of energy efficient and sustainable cities, communities, campuses, portfolios, buildings and local energy networks.
The ICL Customer Success Team sits at the core of the organisation, providing technical support to external clients with the primary aim of enabling new users to successfully utilise the ICL within their business. Internally, the team supports most departments, including Sales, Consultancy, R&D, Software Development and Marketing.
The successful candidate will be a client-facing, problem solver who is technically strong in their area-of-expertise, and looking to further their career by specialising in applying cutting-edge technology in real industry applications (AEC, Commercial real estate, manufacturing, Public Sector, etc). Whilst this role is for the ICL Customer Success Team, like all team members, there will be opportunities to support other departments depending on your background and skillset, including Consultancy.
Typical duties that the ICL Customer Success team perform:
1. Provide practical advice and operational support to enable partners and customers to utilise the ICL within their business
2. Collaborate with Business Development Managers to provide technical support for client meetings, bids, demos and workshops
3. Responsible for coordinating technical support and training of partners and customers
4. Collect and collate customer feedback to allow rapid development of essential features
5. Collaborate with the marketing team to provide technical support with marketing material and website content
6. Prepare and deliver webinars to support targeted campaigns
7. Collect and collate market intelligence for use across the business
The Candidate
Essential Skills:
8. Experience using IES VE or other energy modelling software
9. Educated to degree level in a relevant science or engineering subject (i.e. building services, architectural engineering)
10. Minimum of two years’ relevant experience within a consultancy environment
11. Awareness of issues surrounding the decarbonisation of the built environment
12. Commercial awareness
13. Ability to write technical reports to high quality
14. Assertive communicator who is confident in front of clients
Desirable Skills
15. Member of, or working towards, relevant accreditation i.e. CIBSE, ASHRAE, etc
16. Knowledge of voluntary environmental rating schemes such as LEED, BREEAM, NABERS etc.
17. Awareness of digital technologies across the construction sector
The Rewards
In return we offer the chance to work for a dynamic company in an exciting and supportive working environment; we will reward you with a competitive salary; private health care; a contributory pension scheme; life insurance, retail discounts, enhanced maternity and paternity, flexible start times and hybrid working options.
Happy to talk flexible working!