Job Description
We are looking for a visible and proactive operational leader who can drive audit readiness, uphold infection-prevention standards, and ensure consistent excellence in cleanliness, hygiene and environmental quality.
Acting as the senior on-site contact and empowered decision-maker, the postholder will support the safe delivery of ISS services across Orpington, Portering, Catering and Retail functions.
Key Responsibilities
1. Lead delivery of cleaning operations in full compliance with 2021 National Cleaning Standards and PLACE domains.
2. Ensure cleaning frequencies, methods, specifications and COSHH requirements are correctly implemented and maintained.
3. Maintain audit-ready documentation, complete regular quality audits and address non-conformances promptly.
4. Prepare for and participate in PLACE inspections, internal audits and external regulatory audits.
5. Lead, motivate and develop cleaning teams, ensuring effective workforce planning, induction, training and performance management.
6. Ensure full compliance with HSE, COSHH, manual handling and safe systems of work, including incident investigation and corrective action.
7. Deliver services effectively against KPIs, SLAs and performance frameworks, monitoring productivity, quality and resource use.
8. Drive continuous improvement across cleaning operations using audit data, feedback and best practice to enhance performance and outcomes.
Professional and Personal Competencies/Qualifications
9. Proven leadership experience in cleaning or housekeeping within a regulated environment.
10. Strong working knowledge of the 2021 National Cleaning Standards.
11. Experience preparing for and leading PLACE inspections and audits.
12. Demonstrated ability to manage, engage and develop large operational teams.
13. Strong understanding of HSE, COSHH and infection-control principles.
14. Excellent communication, organisation and people-leadership skills.
15. Calm, methodical and audit-driven approach.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.