The world is yours with Meli
Joining Meli is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.
About Meli White House Hotel NW1 3UP
Meli White House is a modern and elegantly newly refurbished hotel exceptionally located next to Regents Park, within a short walk from the world-renowned shopping streets of Oxford Circus & Regents Street. Warren Street, Great Portland Street and Regents Park underground stations are all within a 5-minute walk.
Job Mission
The Junior Concierge is in charge of managing the entire VIP guest experience and that of guests staying in the superior attribute rooms in the hotel, always offering them unique and personalised experiences in the destination and committing to achieving excellence in the satisfaction of these guests.
Responsibilities will include, but are not limited to:
Manage the arrival of guests, ensuring that they have all the information about the hotel services and facilities during their stay.
Efficiently manage all guests requests, in terms of information, requests and/or special services, applying upselling and cross-selling techniques to optimize the hotels extra revenues and committing to achieve their complete satisfaction.
As a destination ambassador, they are responsible for being a city insider and bringing the local culture closer to the guest, offering them destination experiences according to their tastes and preferences.
Coordinate butler services, committing to service excellence.
Manage customer incidents, following the established protocols.
Comply with the attributes, standards and manuals applicable to their department.
Efficiently use the different customer experience management tools. Be aware of the Voice of the Customer results, complying with the defined improvement plans.
Support with the digital experience of guests during their stay, as per the global strategy.
Verify material orders following the set product guidelines, for better optimisation of economic resources.
What Were Looking For:
A team player
Strong knowledge of London
Strong attention to detail
Fluent communication - multiple languages would be beneficial
High attention to detail
If youre ready to take your career to the next level and join a supportive, thriving team, wed love to hear from you!
Because belonging to the great Meli family is being VIP
Holidays: 28 days holiday including 8 public holidays
Contributory pension scheme
Refer a friend bonus: £500 (subject to successfully completed 6 months probation)
Discounted dental and health cover with HSF
Great discounts with Melia Hotels Worldwide: (Friends & families discounts)
Personal Development: programs designed to support your career right from the start, with unlimited access to online learning platform
Awards and Recognition Programs: Join a culture of recognition and reward, with loyalty bonuses and referral incentives
Career growth: fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules)
High street discounts: with Perks at Work
Meals on duty, Payday Parties and Laundry
At Meli we are all VIP
Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meli an opportunity for constant growth and a passport to create your future wherever you want.
Our warmth, proximity and passion for what we do make working at Meli an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP people .
We are an equal opportunity employer and value diversity.?We do not discriminate? on the basis of ?disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company.
In addition, we are committed to the sustainable growth of our sector through a great socially responsible human team. In this sense, our motto is " Towards a sustainable future, from a responsible present " Thanks to all the collaborators we make it possible.
If you want to be V ery I nspiring P eople, follow us on:
INSTAGRAM TWITTER LINKEDIN INDEED - GLASSDOOR
TPBN1_UKCT