We're excited to be recruiting enthusiastic Customer Service Assistants for a 12‑week temporary assignment with a leading, well‑established financial services organisation based in the heart of Hitchin. This is a fantastic opportunity to gain valuable experience within a supportive, professional environment where you'll receive full training, ongoing guidance, and the chance to work with a friendly, collaborative team. Role Details Office-based in Hitchin 37.5 hours per week Monday-Friday, 9:00am-5:00pm 30‑minute lunch break Start date: 16th February 12‑week commitment required What You'll Be Doing As part of a busy customer response team, your role will be focused on delivering excellent service and high-quality administration. Daily tasks include: Managing and responding to customer enquiries, predominantly via email Processing information and updating customer accounts using internal systems and Microsoft Word, Excel, and Outlook Creating new customer accounts and updating existing ones with accuracy and attention to detail Drafting clear, professional email correspondence Speaking occasionally with independent financial advisers to gather customer information and set up new policies Handling general administrative responsibilities as required What We're Looking For A positive, friendly attitude and a supportive team mindset Confident communication skills, both writt...