Overview
We're a US-based LLC running a high-volume B2C eCommerce business ($100k+/month, ~1,500 orders/month) on Shopify + CheckoutChamp.
We need a senior accountant/bookkeeper who can run a proper monthly close (accrual) and handle the messy reality of refunds, chargebacks, disputes, and multi-processor reconciliations.
Important: We do NOT want a simple cash-basis P&L. We want real monthly performance, including chargebacks/refunds and correct COGS matching to the orders.
Current setup
Tracking currently in Google Sheets (we're open to migrating to QuickBooks Online/Xero if you recommend a better stack)
2 bank accounts
5 payment processors (multiple payouts/fees/holds)
Chargeback management: Disputifier (alerts + auto-responses)
What you will own (Monthly)
Monthly Close (Provisional by the 5th–7th)
Close the month with P&L + Balance Sheet + Cash Flow
Reconcile:
2 bank accounts
All payment processors (Stripe/PayPal-like flows, multiple payout schedules, fees, reserves)
Build/maintain clearing accounts and ensure Shopify processors bank ties out
Provide an executive summary: key drivers, unusual variances, issues/risk flags
Chargebacks / Refunds / Disputes (must be expert-level)
Track and book refunds + chargebacks + processor fees correctly
We want monthly numbers that reflect:
Collected revenue (orders received/earned) – refunds & chargebacks – COGS for those orders – all operating expenses
We understand some chargebacks settle later; you must implement a clean method for:
Provisional close + true-ups in following months
Schedules for open disputes / pending chargebacks
COGS & eCommerce-specific accuracy
Proper COGS matching (product costs for the relevant orders)
Correct classification of: shipping/fulfillment, payment fees, ad spend, software, chargeback fees, etc.
Nice to have (not mandatory)
Guidance on US Sales Tax nexus / registration strategy (we may need to register in multiple states)
Requirements (Non-negotiable)
Senior only (no juniors, no trainees)
Proven experience with eCommerce bookkeeping/accounting (Shopify)
Strong, practical experience with chargebacks, refunds, disputes, processor reconciliations
Comfortable building a reliable close process from imperfect data
English C1+ written/spoken
Able to work as a contractor, async-friendly, responsive within 24–48h
Preferred
CPA / QBO ProAdvisor / Xero Certified
Experience with Shopify accounting tools (A2X / Synder / Link My Books or equivalent)
Engagement
Hourly contract
Expected workload: up to ~10 hours/month
Start with a 1-month trial (if it works, long-term ongoing)
To Apply (read carefully)
Start your proposal with the word: ACCRUAL
Then answer these questions:
What's your exact approach to reconciling Shopify + multiple processors + bank accounts?
How do you account for chargebacks that settle 30–90 days later while still reporting "real" monthly performance? (brief example entries/schedules)
Which tools would you use for this stack and why? (QBO/Xero + integrations)
Share 1–2 examples of eCommerce clients you've handled (volume + complexity), and your role.
What is your hourly rate and how many hours/month do you estimate for this scope?
Bonus: Attach an anonymized sample of a monthly close package (P&L/BS/CF + reconciliation summary).
No junior profiles.
Contract duration of more than 6 months. with 30 hours per week.
Mandatory skills: Bookkeeping, Accounting, Bank Reconciliation, Accounting Basics, Financial Accounting, Intuit QuickBooks, Balance Sheet