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Office Administrator
Location: Metro Rod North Midlands, Stafford. Hours: 8am-5pm Mon-Fri.
Salary: Up to £28,000 DOE plus benefits.
Metro Rod works with Tesco, Marks & Spencer, Mitie, Clarion, Axa, Wetherspoons and many more across FM, Social Housing, Property Management, Retail, Industrial and Leisure sectors. Founded in 1983, Metro Rod and its sister company Metro Plumb are leading providers of drain clearance and maintenance services across the UK, serving major companies and high street names for regular drain maintenance.
Within the Waste & Water Services Division of Franchise Brands, Willow Pumps and Filta also operate, together providing a one‑stop shop for water and waste flow.
We are looking for an experienced Administrator to join our busy office in East Kilbride. The role suits someone who has worked in a busy office environment with a "roll your sleeves up" approach.
Responsibilities
* Respond promptly and professionally to incoming emails and customer enquiries.
* Schedule and route engineers effectively, ensuring optimal coverage and time management.
* Act as the first point of contact for clients, providing updates and resolving queries.
* Liaise with clients to confirm works, book appointments, and manage expectations.
* Schedule and track regular maintenance for the company fleet, coordinating with service providers as needed.
* Update and manage records related to transport, fleet maintenance, works scheduling, and engineer activity.
* Provide general office administrative support as required.
Qualifications
* Previous experience in office administration, transport coordination, or customer service.
* Experience with fleet scheduling or maintenance coordination is an advantage.
* Excellent written and verbal communication skills.
* Strong organisational and multi‑tasking abilities.
* Confident using email, scheduling tools, and general office software (e.g., MS Office).
* A team player who can also work independently and take initiative.
Benefits
* Ongoing Health & Safety and new skills training.
* Benefits scheme including 4% off at Tesco, 8% off at ASOS, 8% off at Just Eat, 10% off at Pizza Hut, 10% off at Green King and many more.
* 28 days inclusive of bank holidays.
* Training and development opportunities.
* Part of a fantastic work culture.
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