Join us and help deliver the exceptional, every day.
This role is office based in Northampton.
Job overview
Reporting to the Catharine White, the successful candidate will provide business support to the MIS Team by having responsibilities across various business functionalities. This is a fast paced and unique role offering the opportunity of liaising directly with clients and colleagues across the wider Mitie Service Divisions. MIS is a varied, flexible and adaptable part of MITIE's offerings to clients. This role is based in the Northampton Office allowing for occasional Home Remote Working.
Main duties
1. To raise and receipt Purchase Orders in adherence with Coupa (procurement platform) controls
2. To complete New Supplier onboarding; the creation of CPR and WBS codes in adherence with Group Master Data processes
3. To assist the revenue cycles by create billing request forms (BRF) and supporting the queries raised by the Collections & Resolutions Team
4. To maintain the CRM by ensuring accurate content, reporting, activity and tasking
5. Support with internal and external event planning
6. Work closely with business units escalating prevalent concerns where necessary
7. To undertake additional duties in line with capabilities as required
8. To monitor various email inboxes
Person Specification
9. Good communication and interpersonal skills both verbal and written
10. Able to positively interact with clients and colleagues at all levels
11. Strong numerical skills
12. Attention to detail
13. Familiar with MS Office packages, including Excel, Outlook, Word.
14. Familiar with CRM and or Data entry software and process
15. Self-starter with the ability to unravel processes and suggest/implement improvements
16. Ability to thrive in a highly pressurised and dynamic environment
17. Able to meet strict deadlines
18. Able to problem solve and resolve issues
19. Methodical and well organised
Working within the Mitie values and behaviours
Turstworthy
How we behave…
20. We treat all colleagues with respect
21. We challenge people when they don't do the right thing
22. We welcome advice from anyone that might improve what we do
23. We are open and honest
24. We think safety and always follow rules for safe working
Helpful
How we behave…
25. We work with each other to achieve the best for clients and for Mitie
26. We share information to help colleagues succeed
27. We build great relationships
28. Our first response to requests will always be positive
29. We look out for each other, never walking by unsafe actions or situations
Inspiring
How we behave…
30. We support and encourage each other to develop
31. We lead by example
32. We set clear expectations
33. We listen to and learn from others
34. We learn from mistakes and incidents to prevent recurrence
Spirited
How we behave…
35. We do good things for each other, the environment and the community
36. We appreciate diversity and encourage it
37. We demonstrate team spirit
38. We are committed to doing things better and setting new standards in all that we do
39. We take pride in what we do and have fun doing it
40. We celebrate success and say thank you
Pioneering
How we behave…
41. We bring new ideas to the way we do things
42. We are willing to try new things
43. We encourage and support innovation
44. We consider things from other peoples' points of view
45. We embrace new thinking and technologies
46. We build health & safety into everything we do
Health and Safety responsibilities
47. Follow Group and company policies and procedures at all times;
48. Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
49. Use all work equipment and personal PPE properly and in accordance with training received;
50. Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.