Direct Response Employment Services are delighted to be supporting our long established client in Calne in the recruitment of a customer service executive to support the team on a permanent basis. Within the role you will be at the voice of the company, answering enquiries, resolving issues and often being the first point of contact as they call in to the business. Working within a small team of around 10, you will be joining a friendly yet busy team and we are looking for someone who can hit the ground running with this one, getting on the phone and being confident in talking toa wide range of people. Key Responsibilities/Role: * Manage high volumes of customer enquiries via telephone and email, maintaining excellent response times and service standards. * Management resolution and distribution of our General Email in-box emails. * Maintain accurate records, customer information, and documentation using CRM systems and internal databases. * Manage incoming and outgoing post, parcels, and deliveries where required. * Diagnose and resolve product or service issues, escalating complex cases to the relevant technical or operational teams as appropriate. * Document, Track, document, and analyse support tickets ensuring all problems are documents a followed up on. * Build positive, long-term relationships with customers by delivering a consistently warm, knowledgeable, and solutions-focused experience. * M...