We are a values-led, charitable organisation that provides more than 60,000 people in Sunderland with a place they can call home. We have a clear vision and a social purpose. We believe that everyone has the right to live in a good quality home that they can afford. We invest millions of ponds every year to keep our existing homes safe and descent. We also play our part in helping to deal with the UK housing crisis by building hundreds of new, modern homes to rent in Sunderland. We'd love for you to join us achieve our vision.
Salary :
£36,207.00
Job Description:
Join us and be part of a team that values excellence, collaboration, and making a real difference in the lives of our customers.
We are delighted to invest further and expand our teams with a new opportunity for a experienced Joiner to join Gentoo's Property Maintenance team, working across the City of Sunderland. This new role highlights our dedication to growth and delivering exceptional service to our customers. You will play a key role working alongside a great maintenance team to carry out Joinery works to our customers' homes. Your skills will directly contribute to keeping our customers safe and happy in their homes. If you're passionate about making a difference, we'd love to hear from you.
Our customers are at the core of everything we do, and we are looking for individuals who take pride in delivering exceptional service. Strong communication skills with customers, colleagues, and wider teams are essential to delivering an exceptional service to every customer.
Working a standard 36-hour working week, with flexibility to accommodate occasional overtime as needed to support the business. We are also proud to offer training and development opportunities, empowering you to expand your expertise, enhance your performance, and achieve professional growth.
In this role you will provide excellent customer service, working in our customers' homes you will use your communication skills and will liaise effectively with a wide range of teams and colleagues within Gentoo, external stakeholders and have the ability to build and maintain honest and open relationships.
A full UK driver's licence is required for this position.
The position is subject to a basic DBS paid for by Gentoo.
Key responsibilities will include:
Carry out all installations, repairs and maintenance work required and all other joinery-related duties including general joinery repairs, preservation work, and installation of kitchens & doors in our customers' homes in an efficient and timely manner.
Ensure that RAMS, Method Statements, Product Information and COSHH are adhered to and followed.
Liaise with the designated Repairs Manager or Supervisor regarding the status of work and liaise with other trades as required.
Ensure appropriate parts and materials are available for jobs, with accountability for van-based stock and replenishment.
The Group operate an Emergency Out of Hours Service, which you may be required to work on a rota basis as and when required.
What we are looking for:
A full UK Driving Licence is essential.
It is essential you have served a recognised (Indentured) craft apprenticeship in Joinery Or; City & Guilds Advanced Craft Certificate in Joinery Or; NVQ level 2 in Joinery.
Demonstrable experience in a similar role carrying out joinery tasks.
Awareness of specific access equipment to be used at height and confined spaces and demonstrate an aptitude for application.
Ability to demonstrate competency in carrying out minor non-trade specific tasks including minor plaster patch repairs, tiling, brickwork, plumbing & painting.
You can demonstrate competence in the use of handheld IT systems.
Knowledge and understanding of relevant Health & Safety Regulations.
Experience in delivering excellent service in a customer-facing environment.
Some of our great benefits include;
* 31 days annual leave (plus bank holidays) with an option to purchase up to 5 additional days per year.
* Early finish on Fridays
* Flexible and hybrid working.
* Free Health Cash Plan, with cashback for dental, optical, physio, wellbeing therapies and more, with some free child cover.
* Access to private healthcare through the Health Cash Plan.
* Competitive Aviva pension scheme - Gentoo will contribute up to 10% based on your personal contribution.
* Salary sacrifice electric vehicle scheme
* Enhanced family-friendly leave
* Car mileage allowance if you use your personal vehicle for business purposes.
* Life assurance cover to the value of 3 times your annual salary