The post-holder will have day to day responsibility for managing elective waiting lists. Key responsibilities include constant liaison with Consultant medical staff, patients, General Practitioners, external bodies, ward staff and theatre staff. The post-holder will maintain and validate active and suspended waiting lists ensuring that patients are admitted within guaranteed admission dates. In addition the post-holder will be aware and adhere to the waiting list policies and procedures for the effective management of the waiting lists.
It is expected that staff will be able to demonstrate a significant level of initiative in organising their workload and in taking decisions and action within clearly defined limits.
To ensure patient confidentiality is maintained at all times.
Main duties of the job
To co-ordinate the day to day management and maintenance of the inpatient/day case waiting lists in accordance with the Patient Access Policy and Endoscopy Booking
To book day cases and procedures undertaken in endoscopy, within given guidelines ensuring the national and local targets
To replace cancellations, as and when necessary, with like for like cases or within guidelines provided, whilst taking into account the national targets
Dealing with all patients enquires regarding cancellations and rescheduling
To contact the patients and agree a convenient date for their admission, in line with booked policy
Liaise with clinicians regarding appropriate scheduling of patients such as case mix together with other key information to ensure the full utilisation of procedure.
About us
The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve quality of care for patients, and solve the health care problems of tomorrow. We're passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.
We are delighted that we have been rated as "Good" by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.
The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.
Job responsibilities
To accurately in-put, up-date and monitor patient related information onto the computerised Patient Administration System and endoscopy booking diary
To report and keep records of patient cancelled on the day of procedure to ensure the patient is re-dated within the national target.
To scan and upload reports onto patient records as well as ensuring copies are sent to consultants and General Practitioners
To cover colleagues annual leave and sickness
Keep up to date with mandatory training
To undertake necessary training for role
Please see attached Job Description for further information
Person Specification
Previous NHS experience
* 1 year NHS experience
* Previous waiting list experience
Qualifications
* NVQ level 2 in administration or healthcare
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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