Gordon Murray Automotive is a UK-based global luxury brand dedicated to creating and manufacturing the world's greatest driving cars. These ultra-exclusive cars are engineered and designed without compromise to provide unrivalled driving experiences and driver- centric connection.
At Gordon Murray Automotive, customer interactions are treated with the highest level of importance. As a Sales Specialist, you will contribute directly to elevating the customer journey —from initial vehicle previews through to final handover and ongoing ownership. This position is ideally suited to a driven, ambitious self‑starter with experience in a dealer or OEM environment who is ready to thrive in a fast‑paced, high‑performance automotive brand. The Sales team also oversees all Gordon Murray Special Vehicle purchases, automobiles positioned at the highest tier of the automotive world and therefore requiring an exceptionally prestigious, meticulously delivered customer experience.
Key Responsibilities
* Act as a confident, customer‑facing representative of GMA, engaging effectively with UHNW custodians on both a personal relationship level and a technical product/brand level.
* Support and enhance the GMA Customer Journey by providing high‑quality administrative and operational support throughout the full ownership lifecycle.
* Manage a range of administrative duties, including coordinating customer visits, supporting team logistics, processing invoices and receipts, maintaining shared documentation and CRM records, monitoring sales inboxes, managing event guest lists, providing ad‑hoc event support, and overseeing aftersales order management.
* Oversee all customer visits to our new Windlesham HQ, ensuring the highest standards of presentation and experience. This includes preparing show cars and the customer experience centre, coordinating catering, and managing all logistical arrangements for both our custodians and internal teams on site.
* Prepare, source, and distribute Customer Journey materials, including handover collateral for vehicle deliveries.
* Collaborate with internal teams to define and implement delivery requirements, ensuring every owner receives a seamless, exceptional handover experience.
* Provide expert specification support to the Sales team, advising internal teams on vehicle design elements and the bespoke options available across the GMA product range. With proven success, this responsibility may extend to working directly with customers to guide them through their specification choices.
* Represent GMA at UK and international events, supporting the Sales team in hosting customers and engaging with the public.
* Take responsibility for issuing, approving, and archiving physical colour and trim samples.
* Maintain strict customer confidentiality while ensuring all customer materials are securely stored and CRM records remain accurate and up to date.
* Provide occasional support outside core working hours to uphold outstanding levels of customer satisfaction.
Skills, Knowledge and Expert
* Experience and/or demonstratable passion for the luxury automotive industry is desirable at a retailer/ dealer or OEM level preferred
* Exceptional eye for detail and the ability to communicate clearly with others
* Able to use a variety of IT Packages (e.g. Salesforce, Office 365, Word, Excel, PowerPoint, Outlook, Teams, Smartsheets, PowerBI)) at an advanced standard.
* Customer facing and interpersonal skills delivered with a strong level of confidence to support a best-in‑class customer journey.
* Outstanding organisational skills with the ability to stay focused on assigned tasks, manage conflicting priorities, against tight deadlines, whilst maintaining strong attention to detail.
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