Service Advisor Location: Contract Type: Permanent, Full-Time
Salary: Up to 28k per annum and of OTE 32K, plus £6,000 bonus uncapped
Hours: 42 hours per week, Monday – Friday 08:00 – 18:00, Saturdays on a rotational basis 08:00 – 13:00
This is a fantastic opportunity for you to develop your career with a premium brand Volvo, where you will be joining a friendly and efficient Aftersales department that is led by the Service Manager. We will ensure you feel part of the team from the very start and help to develop your skills and knowledge through continuous training and one to one catch up meetings.
Our Service Advisors play an important role in providing our customers with a personalised, premium experience as they come back to us time and time again for servicing, MOT and repairs. It is their job to show off their knowledge and expertise so that our customers have all the information they require when making decisions about the servicing of their vehicle. With this in mind, we provide ongoing training and development opportunities for our Service Advisors through customer experience workshops.
Booking MOTs, services and other repair work for our customers
Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
Managing a high-volume of customers daily as well as telephone calls and online booking queries
Informing customers of turnaround times and ensuring effective communication throughout the time when a customers’ car is in the workshop
You will have heaps of energy, a warm personality and a real passion for delivering first class customer experiences. We want to hear from you if you have worked in a similar role within the automotive industry or have a passion for customer service and cars!
If your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch.
We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.
We firmly believe that our people are our most valuable asset. We value the commitment they make to the business which is why we are continually working to provide a market leading rewards and benefits package.
Competitive salaries with clear pay scales in place as you develop
Generous annual leave allowance that increases with length of service
Eligibility to join one of our colleague car plans and cycle to work scheme
Enhanced maternity leave, adoption leave (6 months full pay) and paternity leave (2 weeks full pay)
Critical illness cover after 2 years plus life assurance and free will writing service
Techscheme where you can get the latest tech for less and spread the cost, eye care scheme and discounted shopping vouchers
Employee assistance programme and free access to Smart Health giving employees and their immediate families access to 24/7 GP services to support well being
These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive a driver's license check will also be carried out.