We are seeking highly organised and proactive Support Medical Secretaries to join our Paediatrics team at Musgrove Park Hospital (MPH). This is a 30-hour-per-week position, available for 12 months to cover maternity leave.
This roles play a vital part in ensuring the efficient delivery of administrative and secretarial support to our clinical staff. You will be responsible for providing a comprehensive and professional service within a busy paediatric environment, supporting consultants and the wider multidisciplinary team.
This is an exciting opportunity for efficient and motivated individuals to contribute to a dynamic healthcare environment. If you thrive in a fast paced setting and have the skills to support a dedicated medical team, we would love to hear from you.
Main duties of the job
* Provide high quality secretarial and administrative support to Consultants and the wider Paediatric team.
* Handle telephone queries, incoming mail, emails and patient enquiries in a professional and timely manner.
* Complete audio and copy typing of clinical correspondence, ensuring accuracy and appropriate distribution.
* Maintain patient information, case notes and records in line with Trust policies and data protection requirements.
* Support outpatient booking processes, waiting list management and coordination of appointments or procedures.
* Liaise with multidisciplinary teams to gather information and ensure smooth patient pathways.
* Prioritise workload effectively to meet service deadlines and Trust targets.
* Assist with induction, mentoring or training of new administrative staff and apprentices when required.
About us
At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:
* Flexible working options to help you balance work and life
* NHS pension scheme for long-term financial security
* Generous annual leave allowance to recharge and relax
* A strong focus on career development to help you grow and achieve your potential
Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.
Job responsibilities
Communication & Relationships
Communicate clearly and professionally with patients, families, clinicians and external agencies.
Receive telephone calls, take accurate messages and respond appropriately on behalf of the team.
Handle sensitive or distressing information with discretion and empathy.
Participate in departmental/team meetings and contribute to a positive team culture.
Planning & Organisation
Organise and prioritise daily work to ensure efficient service delivery.
Book appointments, update waiting lists, schedule theatre or inpatient admissions where appropriate.
Ensure all investigation results and essential patient information are available in good time for clinicians.
Maintain accurate filing systems, manage correspondence and ensure clinical documents are correctly processed.
Patient/Client Care Support
Respond promptly to patient queries, escalating concerns where necessary.
Help ensure patient pathways run smoothly by coordinating information and highlighting delays or potential RTT breaches.
Information Management & Administration
Type a range of clinical documents from audio or copy, ensuring accuracy and timely completion.
Maintain specialised databases, update records, input statistics and provide data when required.
Follow Trust policies relating to confidentiality, data protection and record management.
Team Support & Cross Cover
Provide cover for secretarial colleagues during periods of absence.
Support the induction and mentoring of new staff, administrative assistants or apprentices.
Work flexibly across the Trust when required.
General Responsibilities
Uphold Trust values through excellent communication, teamwork and patient-centred service.
Adhere to health and safety requirements, safeguarding policies and infection prevention standards.
Maintain confidentiality and professionalism at all times.
Qualifications
* Good standard of general education
* ECDL or equivalentRSA/OCR III WP/Typing or equivalentAMSPAR or British Medical Secretary Diploma (includes medical terminology) or equivalent knowledge
Experience
* Medical audio typing
Additional Criteria
* Working knowledge of Microsoft office suiteKnowledge of medical terminology
* Working knowledge of in house hospital systemsKnowledge of patient notes / retrieval and related tasks/medical records procedureKnowledge of Department and Divisional Structure
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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