Salary: £25,000 - 37,000 per year Requirements: Experience in software or IT support roles Working knowledge of the ITIL framework Strong communication and people-focused support skills Ability to collaborate effectively across teams Proactive approach to problem-solving and self-development Must be a UK citizen, have Settled Status or ILR Responsibilities: Understand in-house software to provide a high level of support to users Work alongside the development team to identify regular support items Collaborate with the Quality Assurance team to identify bugs and consolidate user feedback Provide in-house software and product support Setup new users and Azure 365 contacts Manage the internal helpdesk to communicate with users for incidents, problems, and change requests Work within ITIL based SLA (service level agreement) delivery Conduct data and software testing for key projects Technologies: Azure Support ITIL Office 365 Cloud More: We are a supportive organization dedicated to making a meaningful social impact by providing emergency accommodation and support services to the UKs most vulnerable individuals. Our team is fully remote within the UK, offering a salary ranging from £27,000 to £37,000, along with opportunities for professional development and career progression. Join us in delivering safe environments and innovative solutions that empower those in need. last updated 5 week of 2026