Harris Hill are delighted to be working with a fantastic charity to recruit for a Supporter Experience Manager. This role will be hubrid with 2 days in the office: London, Cardiff, Edinburgh or Warrington.
This role sits at the heart of supporter engagement, shaping how supporters connect, engage and stay loyal over time. You’ll lead the development of a unified, multi-channel supporter experience strategy, using insight, innovation and collaboration to deepen relationships and maximise lifetime value.
As a Supporter Experience Manager you will:
* Design and implement a multi-channel Supporter Experience Strategy, delivering a unified supporter journey framework across the organisation.
* Lead the development and adoption of integrated supporter journeys that enhance satisfaction, trust, loyalty and income growth.
* Map and evaluate existing supporter journeys, identifying pain points and recommending improvements to deliver better outcomes.
* Use supporter feedback, insight and performance data to continuously refine journeys and communication approaches.
* Drive innovation by exploring emerging trends, tools and technologies to enhance supporter engagement.
* Identify and maximise cross sell opportunities, ensuring supporters are engaged in meaningful and personalised ways.
* Collaborate closely with data and insight colleagues to develop CRM capabilities that support personalised, data led engagement.
* Own and maintain the supporter journey matrix, ensuring consistency and quality across campaigns and initiatives.
* Develop and deliver training that equips teams to design, implement and improve supporter journeys effectively.
To be successful, you must have experience:
Essential
* Significant experience in a supporter experience role or delivering supporter journey strategy.
* Strong background in multi-channel communications and content delivery.
* Highly developed analytical skills, with the ability to translate insight into action.
* Experience designing and refining end to end supporter journeys.
* Proven project management skills and the ability to collaborate effectively across teams.
* Excellent interpersonal and influencing skills with internal and external stakeholders.
Salary: £53,549 for London, £48,576 for all other locations.
Location: London, Cardiff, Edinburgh or Warrington hybrid working, 2 days in the office.
Contract: Permanent, 35 hrs a week
Closing date: on rolling basis
Interview: TBC
Recruitment process: Cv and Supporting Statement to Dagmara.depaula@harrishill.co.uk
If this sounds like you, then please do get in touch ASAP!
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
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