Overview
Our client is looking for a collection agent to join their growing business. In this role you would be:
* Engaging with customers.
* Handling a large volume of inbound and outbound communications.
* Providing a professional service which meets our quality assurance gateway standard whilst achieving KPIs.
* Taking payments over the phone from debit or credit cards.
* Complying with Regulatory Rules and Guidance that are covered during training, in particular those set by the Financial Conduct Authority, The Information Commissioners Office, Ofcom and the Credit Services Association.
* Understanding, where appropriate, the legal process of debt recovery and the ability to explain the process with accuracy and clarity to customers.
* Carrying out other duties as instructed to ensure the smooth running of the company.
Qualifications And Education
Should have C grade GCSE\'s in English and Maths.
Preferred Skills
* Must have FCA experience
* Customer service oriented
* Self-motivated with a target/objective driven approach
* Ability to work accurately, paying attention to detail
* Ability to work in a team framework - to be versatile and flexible
* Ability to work under pressure
* Good organizational skills
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Customer Service
Industries
* Administrative and Support Services
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