One of my local government clients are currently recruiting an experienced Housing Benefits Overpayments Officer on a temporary basis. This is a 3-month minimum contract with the possibility of the role being extended further to work Monday to Friday 9:00am to 5:00pm. Hybrid working role were, however, you will be required to attend the office 2/3 times a week. Overview: * We are looking for an experienced Overpayments Officer who has an excellent understanding of Housing Benefit Overpayment legislation and is proficient in usingOne Revs and Bens software. Duties: * Answering customer queries via telephone, email and letter * Monitoring existing HB overpayments and contacting customers to set up/amend payment plans/chase missed instalments * Checking DWP systems (Searchlight) to trace customers and maximise overpayment recovery * Reviewing existing overpayments and making recommendations for write-offs * Dealing with applications for Breathing Space * Dealing with IVAs and DROs ,PDP referrals If you are interested in this vacancy, please send your CV to Jahker Miah from Coyle Personnel Ltd