Job Purpose
A sales administrator provides essential support to the sales team and acts as a key point of contact for customers, ensuring smooth sales operations and customer satisfaction. The role combines administrative and customer service responsibilities.
Core Duties and Responsibilities
* Order Processing: Receiving, processing, data entry and tracking sales orders via phone, email or online systems. This includes checking orders for accuracy and verifying customer and payment details.
* Invoicing and Paperwork: Issuing sales transaction invoices, credit control, handling credit checks and managing all related sales paperwork and filing.
* Customer Communication: Answering customer inquiries, providing information on products, pricing and delivery dates, and resolving any issues or complaints that may arise.
* Record Keeping: Maintaining and updating sales and customer records in a Customer Relationship Management (CRM) system or database to ensure data integrity and accuracy.
* Logistics Coordination: Liaising with the logistics or production departments to organize deliveries and ensure the timely fulfillment of orders.
* Inventory Management: Monitoring stock levels, coordinating with suppliers for replenishment and alerting the sales team to any potential supply issues.
* Sales Reporting: Compiling monthly or regular sales reports and presentations for management, which often involves extracting and analyzing data from sales software.
* Sales Team Support: Providing general administrative assistance to the sales team, such as scheduling meetings, preparing sales proposals and presentations and managing diaries.
* After-Sales Support: Offering after-sales service which may involve handling warranties, returns and replacements or directing clients to onboarding support.
Key Skills and Qualifications
* Communication Skills: Excellent written and verbal communication skills for interacting with customers and colleagues.
* Organisational and Time Management Skills: The ability to manage multiple tasks and prioritise effectively in a fast‑paced environment is crucial.
* Customer Service: Strong interpersonal skills and a customer‑first mindset to build and maintain positive client relationships.
* Attention to Detail: Meticulous attention to detail is vital for accurate data entry and processing orders and invoices correctly.
* IT Proficiency: Experience with Microsoft Office Packages – Excel, Word and Outlook.
* Teamwork: The role involves close collaboration with various departments, so being a team player is essential.
Contact Details
Email an up‑to‑date CV with covering letter to – amanda@fox-resourcing.co.uk
To call and leave us your details – Please call 07941 533265
WhatsApp – Name / location / Job and if you drive or not – 07947 343785
Data Protection Notice
Fox Resourcing & Recruitment will use the information provided in your application for recruitment, selection, HR management, and employment‑related purposes in respect of successful candidates. Your personal information will be kept confidential and will not be disclosed to third parties without your consent, except where necessary to verify information provided, deliver employment‑related services (such as payroll or benefits), or comply with legal obligations. We maintain appropriate procedures and technologies to ensure the security, integrity, and confidentiality of all personal data from collection through to deletion. We process your data under our legitimate business interests in providing recruitment services, or where you have given explicit consent. You have the right to access, correct, or request deletion of your personal data, and to restrict or object to its processing, in accordance with the UK GDPR. To exercise these rights, contact us at – info@fox-resourcing.co.uk. For more information on how we handle your data, please see our Privacy Policy.
Candidate Declaration
By submitting my application, I confirm that the information I have provided is true and complete. I consent to the use of my personal data as outlined above. I understand that providing false or misleading information may result in disqualification or dismissal.
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