Lloyds Bank plc is looking for a Senior Manager for Conversational Banking Transformation to lead significant changes within digital customer service. This role involves overseeing a transformation portfolio that enhances customer journeys and incorporates automation across various conversational channels.
With a focus on strategic leadership and collaboration, the ideal candidate has extensive experience in customer service transformations and a track record of successful project delivery. This position supports hybrid working options and comes with a generous benefits package.
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