JOB DESCRIPTION AKG Group UK Company: AKG Health Position Title: Health Coach/ Occupational Therapy Role Status: Full-time Reports To: Clinical Lead Roles Reporting to this Position: None Primary Objective: AKG Health UK is part of AKG UK. We deliver health-focused services that support individuals to improve wellbeing, increase independence, and move closer to sustainable employment, learning, or improved life outcomes. We are seeking a skilled and adaptable practitioner with strong Occupational Therapy experience to support participants across a range of contracts and programmes. This may include employability services, in-work support, health and wellbeing programmes, or other commissioned services delivered by AKG Health. The purpose of the role is to provide person-centred, evidence-based interventions that help individuals overcome barriers linked to physical health, mental health, neurodiversity, disability, confidence, routine, or daily functioning. The post holder will use a practical and holistic approach to enable people to improve function, build resilience, and progress towards their goals. You will complete initial assessments and triage activity, identify needs, develop tailored action plans, and deliver targeted interventions using your professional knowledge and experience. This may include supporting individuals with long-term health conditions, pain, fatigue, emotional wellbeing, anxiety, confidence, motivation, workplace adjustments, routine building, independent living skills, or readiness for work. A key part of the role will be working collaboratively with internal colleagues, employers, employment advisers, training providers, and external health or community services to ensure joined-up support for participants. The role requires someone comfortable working with adults from all backgrounds, including vulnerable individuals and those with complex or multiple barriers. Delivery may take place remotely, by telephone, via video platforms, in community settings, or face-to-face depending on contract need. Key Relationships/Interactions Key Working Relationships This role may support delivery across multiple contracts and services, including employability programmes, Connect to Work, employer services, workplace health provision, and other AKG Health contracts. Strong partnership working is essential. Internal Relationships Your Team Work closely with colleagues across AKG Health including Occupational Therapists, Health Coaches, Counsellors, Wellbeing Practitioners, Clinical Leads, and operational teams. Collaborative working is important to ensure safe practice, shared learning, consistent standards, and the best outcomes for participants. Employment Coaches / Employment Specialists Work in partnership with Employment Coaches, Employment Specialists, and job brokerage teams who support individuals into employment, training, or volunteering opportunities. This may include colleagues working on Connect to Work or other employability contracts. Combining health expertise with employment support creates a stronger route to sustainable outcomes. Employer Services Teams Collaborate with employer engagement and employer services colleagues who work directly with businesses. This may include supporting workplace adjustments, return to work planning, wellbeing initiatives, retention support, and helping employers build inclusive workplaces. Operational / Quality Teams Engage with managers, compliance, data, and quality assurance teams to ensure accurate records, outcome reporting, safeguarding standards, and service performance are maintained. External Relationships Participants / Individuals The central focus of the role is supporting participants with a wide range of needs, abilities, and barriers. You will build trusted relationships, understand personal goals, assess barriers, and provide practical support to improve health, independence, confidence, and progression toward work or other positive outcomes. Employers Where relevant, liaise with employers to support recruitment, onboarding, reasonable adjustments, workplace wellbeing, retention, and return-to-work plans. Health and Community Professionals Build effective links with GPs, allied health professionals, mental health services, community organisations, social prescribers, and specialist support agencies to ensure holistic support and appropriate signposting or onward referral. Networking and Partnership Events Represent AKG Health at networking events, partnership forums, and employer engagement activity to promote services, build relationships, and identify new opportunities across multiple contracts. Key Responsibilities Direct Delivery to Participants Conduct triage, screening, and holistic assessments to identify health, wellbeing, functional, and vocational barriers. Deliver one-to-one support through face-to-face, telephone, video, or community-based appointments. Facilitate group workshops and structured sessions on health, wellbeing, confidence, resilience, and work readiness. Monitor participant wellbeing, function, motivation, and risk, escalating concerns appropriately and sharing relevant updates with internal teams. Develop tailored action plans focused on improving health, independence, confidence, routine, and progression toward employment or other agreed outcomes. Provide practical advice and coaching to help individuals self-manage physical health, mental health, neurodiversity, pain, fatigue, stress, or lifestyle factors. Support return-to-work planning, workplace adjustment discussions, job retention, and in-work wellbeing where required. Deliver psychoeducational, lifestyle, and condition-management interventions. Signpost or refer participants to specialist health, community, or support services where appropriate. Work jointly with Employment Coaches, Employment Specialists, employer services teams, and wider health professionals to provide joined-up support. Support participants to achieve sustainable outcomes including employment, training, volunteering, retention, or improved independence. Case Management & Record Keeping Maintain accurate, timely, and professional case notes on internal systems in line with KPIs, governance, and regulatory standards. Upload action plans, progress notes, outcome measures, and supporting documentation following appointments or workshops. Manage caseload activity efficiently, including follow-up actions, rebooking, disengagement management, and planned exits. Contribute to monthly, quarterly, and contract performance reporting where required. Risk Management & Safeguarding Identify, assess, and respond appropriately to safeguarding, mental health, clinical, or welfare concerns. Escalate all risks in line with AKG Health policies and procedures. Keep line management and relevant leads informed of significant risk matters. Maintain professional boundaries, confidentiality, and safe practice at all times. Stakeholder Engagement Build strong working relationships with internal colleagues across multiple contracts and services. Promote the service internally to maximise appropriate referrals and engagement. Develop effective relationships with external agencies including NHS services, community organisations, training providers, and employers. Provide guidance, awareness sessions, or upskilling to colleagues to improve participant support and service performance. Performance & Outcomes Review participant outcomes, functional progress, and engagement to ensure interventions are effective. Use proactive strategies to reduce disengagement and improve attendance. Manage a productive caseload aligned to service demand and quality standards. Meet agreed productivity, quality, compliance, and participant outcome targets. Continuous Professional Development (CPD) Attend regular one-to-ones, case reviews, and performance meetings. Engage in clinical supervision in line with governance standards, including external supervision where provided. Participate in annual development reviews and agreed training plans. Maintain professional registration and mandatory learning requirements. Take ownership of ongoing CPD, evidence-based practice, and professional growth. Essential/Desirable Skills, Knowledge and Experience Essential Criteria Degree or recognised professional qualification in Occupational Therapy or another relevant health profession such as Mental Health Nursing, Adult Nursing, Counselling, Psychology, Physiotherapy, Social Work, or equivalent. For Occupational Therapy applicants, current Health and Care Professions Council registration preferred. Relevant professional registration such as Nursing and Midwifery Council, British Association for Counselling and Psychotherapy or equivalent welcomed where applicable. Demonstrable experience supporting adults with health, wellbeing, disability, vocational, or functional barriers. Strong communication, coaching, report writing, and relationship-building skills. Ability to manage a varied caseload and work across multiple contracts or service models. Confident using digital systems and delivering support face-to-face, by telephone, and via video platforms. Commitment to inclusion, safeguarding, confidentiality, and person-centred practice. Enhanced Disclosure and Barring Service check (DBS) or willingness to obtain one. Desirable Criteria Minimum two years’ post-qualification or relevant practical experience. Experience within employability, disability, vocational rehabilitation, health coaching, welfare-to-work, or community support settings. Experience using structured assessments, action planning, and outcome-focused intervention models. Knowledge of workplace adjustments, return-to-work support, and health barriers affecting employment. Experience facilitating workshops, group delivery, or staff upskilling sessions. Compliance It is the responsibility of all staff to abide by organisational policies to ensure compliance with relevant standards e.g. ISO 27001 (Information Security), ISO 9001 (Quality) and ISO 14001 (Environmental) as well as adhering to statutory duties in relation to safeguarding, Prevent and health and safety.