Country: United Kingdom
About the role
Santander is looking for a Customer Experience Advisor based out of Exeter Branch, working 35 hours per week, on a rota’d basis Monday to Saturday, between 8am & 6pm.
For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you’ll never know what the next challenge will be.
You’ll be totally flexible in your approach and comfortable in undertaking a broad range of activities. You’ll thrive on the variety this gives you and take satisfaction for operating in a multi‑skilled environment.
Responsibilities
* Act as the first point of contact for customers in branch or over the phone
* Assist with day‑to‑day transactions, queries and servicing
* Answer customer calls into our contact centre
* Build relationships and find solutions
* Develop knowledge of services and products to help our customers
* Identify new ways to improve the customer experience
Qualifications
* Proven ability to deliver outstanding customer service either from a face‑to‑face or a telephony background (Required)
* Ability to communicate effectively with customers to truly understand their needs (Required)
* A real desire to go above‑and‑beyond for customers (Preferred)
* Effective team‑working skills with a flexible, can‑do approach to work (Preferred)
* Openness to a broad range of activities even if outside of standard expectations (Preferred)
* Ability to grow, adapt and change accommodating business needs and priorities (Preferred)
Salary & Benefits
* Salary Range: £25,000.00 - £31,579.00 per annum (depending on experience)
* Annual salary based on a standard 35‑hour working week. Actual salary offered will depend on skills, experience, qualifications and location.
* £500 annual cash allowance to spend on benefits
* 25 days’ holiday plus bank holidays, increasing to 26 days after 5 years service, with the option to purchase up to 5 contractual days per year
* Voluntary healthcare benefits at discounted rates (medical, dental, health assessments)
* We put 8% of salary into your pension, and up to 12.5% of salary if you contribute, with cash option
* Protection for you and your family: company‑funded death‑in‑service benefit, income protection insurance, and discounted rates for additional life assurance and critical illness cover
* Share plans to share Santander’s success
* Access to staff versions of our products with no fees, plus discounts and deals on Santander products and services
* Well‑being support across physical, mental, social, and financial pillars (apps, gym access, online classes, healthcare and mental health support)
* Support for every life stage – enhanced family leave, childcare options, tailored wellbeing support
* Volunteering opportunities
* Global growth opportunities across international network
EEO & Compliance
Santander is an inclusive organisation providing equal opportunities for everyone – regardless of age, gender, disability, civil status, race, religion, or sexual orientation.
We are committed to creating a recruitment experience that is accessible, fair and welcoming for all candidates.
All candidates must have the right to work in the UK to commence employment with Santander.
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