Unlock your IT potential at Bondgate IT! Are you ready to launch your career in the dynamic world of IT? Look no further! Bondgate IT invites passionate and tech-savvy individuals to embark on an exciting journey with this Level 3 IT Apprenticeship! Bondgate IT aren't just a company; they're a community of innovators, problem-solvers and tech enthusiasts committed to pushing the boundaries of what's possible. As an apprentice you'll have the chance to immerse yourself in a hands-on learning experience that goes beyond the conventional classroom setting. You'll be mentored by industry experts, work on real-world projects and gain the skills needed to thrive in the ever-evolving IT landscape. As well as the learning experience, Bondgate IT also offer a whole host of amazing benefits! Starting with a salary of £21,000 per annum, a birthday cake on your birthday, an arcade machine in the office for you to take on fellow colleagues on some of the best games ever made and much more! This is an opportunity you don't want to miss out on! In this role, youll work towards your Level 3 Information, Communications Technician Qualification, delivered by our expert training team at Baltic Apprenticeships. A Typical Day in the Job: Identify and diagnose issues and problems Categorise and record reported queries and provide solutions Support problem identification Advise users on appropriate course of action Provide essential online security advise and support Develop and implement effective processes and procedures to ensure consistent delivery of service and support Answer incoming support calls and log accurate time spent Provide clear communications between Bondgate IT and their customers Full training and support will be provided by your workplace mentor and from the Baltic team. Salary, Hours & Benefits: £21,000 per annum Monday to Friday 9am-5pm 24 days annual leave plus Bank Holidays! Birthday cake on your birthday! Private medical care Arcade machine - make use of the extended lunch break by competing against colleagues at some of the best games ever made! Option to buy and sell holidays Fresh fruit delivered to the office every week Access to Plural Training platform Onsite parking Regular social events including excellent Christmas Parties! Desired Qualities, Skills and Knowledge: Naturally inquisitive, strive to develop yourself and others Take ownership of issues and efficiently monitor them through to resolution Be accountable and responsible for your actions Convey a sincere willingness to help Maintain a positive attitude Provide excellent customer service Grade 4 in Math's and 5 In English is required Your Training with Baltic: This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Apprentice. Next Steps: To apply, please submit your CV. If your application is then successful, one of our recruitment consultants will be in touch to discuss your application further. Eligibility Criteria: You must have the right to work in the UK, and valid residency status to apply for this apprenticeship. ADZN1_UKTJ