Entity:
Customers & Products
Job Family Group:
Retail Group
Job Description:
Role Synopsis
The Retail Communications Specialist plays a pivotal role within the Operations Central Support team, responsible for coordinating clear, concise and accurate communications across the UK retail business. Working closely with a broad range of partners, the successful candidate will ensure that all messaging to store teams is timely, engaging and right first time. The role supports both company-owned stores and the dealer estate, requiring strong written communication skills, attention to detail and a creative approach to engaging frontline retail audiences.
Key Responsibilities
* Develop and deliver impactful communications that inform, engage and motivate colleagues across UK company-owned stores, dealer partners and the retail operations team.
* Create, lead and publish engaging content on the WorkJam platform to drive colleague engagement and support business objectives.
* Handle all outgoing and incoming communications to sites and partners, ensuring clarity, consistency and alignment with operational priorities.
* Support the UK operations team by developing communication processes that enable operational excellence while facilitating change and growth initiatives.
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