Account Manager – Internal Sales Team
Sandbach
£25,000 – £30,000 per annum (depending on experience)
28 days (including Bank Holidays)
8:00am – 5:00pm (Monday to Friday)
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Overview:
We're looking for a proactive and customer-focused Account Manager to join our internal sales team. This is a fantastic opportunity for someone with strong communication skills, a collaborative mindset, and a passion for delivering exceptional customer experiences in a fast-paced environment.
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Key Responsibilities:
* Deliver first-class customer service, sales, and support as part of a dynamic internal team.
* Handle inbound calls confidently and professionally, selling to new and existing customers.
* Build and maintain strong relationships with internal and external stakeholders.
* Develop a deep understanding of the full product range to provide expert advice.
* Support team goals and contribute to a high-performance culture.
* Accurately report on sales activity, pipeline, and performance metrics.
* Show a strong desire to learn, grow, and progress within the role and business.
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Key Performance Indicators (KPIs):
* Revenue: Achievement of monthly and quarterly sales targets.
* Gross Profit: Effective pricing and margin management.
* Customer Experience: Client feedback, Net Promoter Score (NPS), and retention rates.
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